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Sr Customer Service Specialist
| Hours | Full-time, Part-time |
|---|---|
| Location | Newark, DE Newark, Delaware |
About this job
Job Description:
Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned.
Calls are non-routine and require deviation from standard screens, scripts and procedures.
May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services.
Possesses high level of technical skills.
May require advanced problem solving skills and involve cross selling or up selling other financial products.
Qualifications:
Typically requires 1 to 3 years of customer services and/or collections experience.
*Requires basic knowledge of the organization, products and/or services
*Excellent communication and problem-solving skills
*One year of experience
*Solid understanding of the Inbound Call Center
*Ability to adapt quickly to change
*Proven ability to meet and exceed productivity and quality monitoring goals
*Excellent PC skills
*Must be a team player
*Ability to seek solutions for customers in a fast-paced environment
Work Environment:
Shift 1st and 2nd shifts between the hours of 8am and 8 pm Est. Monday-Friday
Aerotek is acting as an Employment Agency in relation to this vacancy.