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Hours Full-time, Part-time
Location Fairfax, VA
Fairfax, Virginia

About this job

Aerotek and a Chantilly healthcare partner are in search of Call Center Agents for the following shifts: 9:30am-6:30pm, 11:00am-8:00pm, 12:00pm-9:00pm. The Call Center Agent (Scheduling Specialist Tier 1 or Tier 2) will be responsible for handling inbound and outbound calls with Medicare patients to schedule in home health assessments on behalf of their health insurance provider. The Scheduling Specialist will act as a liaison between the customer's insurance carrier/broker, third party health care provider (our client) and Medicare patients to ensure that they take advantage of the free health assessment that is offered to them and that all of the health information is entered in the proprietary system correctly for accurate medical reporting and coding purposes.

Skills Needed:
Prior call center experience preferred.
Prior retail sales or customer service experience is considered as a transferrable skillset.
Ability to place outbound calls to customers in order to offer the in-home health assessments provided through the company.
Ability to build rapport with customers over the phone and handle irate customers if a call is escalated.
Ability to read off of scripts provided for phone calls during training.
Professional experience using Microsoft Office Suite (Word, Outlook, PowerPoint).
Familiarity with healthcare/medical terminology preferred.

Location: Chantilly, VA
Pay Grade: $15.00 per hour
Duration: 4 month contract-to-permanent
Interviews: Monday-Friday through the end of October
Start Date: Rolling start date. New hires can begin any Monday in the month of October or November.
Relocation: No relocation package offered, however; candidates that are relocating are encouraged to apply.
Education Requirement: High School Diploma (Required)
Screening: Drug Test & 7 year Background Check

Medical Call Center Agent Tier 2:

Aerotek's client company located in Chantilly, VA is seeking to hire several Medical Communication Specialist Tier II professionals to their growing team.

Job overview:
1. Responds to inbound and/or outbound inquiries (telephone, fax, email, etc.) from health care professionals and consumers concerning client product(s) as defined by project scope of work.
2. Responds courteously, professionally, and efficiently to callers.
3. Follows standard operating procedures for all support-related activities. It is essential to maintain compliance with HIPAA at all times when handling protected health information.
4. Resolves customer issues through troubleshooting.
5. Resolves product issues and provides appropriate scripted responses. Identifies information requests that are within the scope of the project and provides callers with the necessary information.
6. Maintains thorough knowledge of the script.
7. Refers non-scripted inquiries appropriately to designated specialist, supervisor, or manager.
8. Documents each call properly, using the call record form in the project software program.
9. Provides appropriate additional information/resources to callers upon request. Completes appropriate documentation for the order fulfillment.
10. Recognizes and handles adverse event reports as outlined in the project standard operating procedures.
11. Recognizes and handles complaint reports as outlined in the project standard operating procedures.
12. Assists supervisor/manager by participating in assigned research and training development.
13. Completes all appropriate training, including New Hire Orientation, In-Service, and client provided training.
14. Attends staff meetings.
15. Refers all client inquiries to the Supervisor/Manager.
16. Carries out special duties as assigned by the Supervisor/Manager.

Work Environment:
Call center/office environment with no face-to-face patient interaction. This position is over the phone and a product complaint line and patient education hotline for over the counter and generic medications.

Aerotek's client delivers multi-channel contact center solutions for healthcare manufacturers and service organizations. Founded as a drug information contact center in 1996, our services have expanded to include a wide variety of relationship management programs focused in healthcare. Their management team consists of highly experienced healthcare professionals and contact center executives with more than 100 years combined experience setting up and executing a wide variety of customer facing initiatives.

Schedule:
Hours for the program are 7:30am to 8:30pm. Staff will be scheduled for 8 hour shifts across the program hours on a rotational basis. Please note that at times it may be necessary to work beyond the program hours to respond to emails.
Training schedule is Monday-Friday from 9:00AM-5:30PM for up to 3 weeks.

Qualifications:
Candidates must have an active license as a Pharmacy Technician. This license must be in good standing (any US state).
Working experience in any of the following fields:
ER, Urgent Care, Family Practice, Internal Medicine, Long-term Care, Med-Surg, Pediatrics, Pharmacy.

Location: Chantilly, VA
Pay Grade: $18-$19 per hour (Negotiable based on experience)
Duration: 3 month contract-to-permanent
Education Requirement: High School Diploma + Pharmacy Tech Certification
Screening: Drug Test & 7 year Background Check
Interviews: All of October
Start Date: Rolling start date. New hires begin every Monday in October/November.
Relocation: No relocation package offered, however; candidates that are relocating are encouraged to apply.

Please Note: Aerotek is the largest Recruiting & Staffing company in the United States. Other opportunities outside of what is posted are available. If you would like to inquire about other opportunities please do not hesitate to reach out. Additionally, referrals are encouraged and we will take any and all qualified candidates into consideration for current and future openings.




About Aerotek:


Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.