Direct Sales Supervisor

Job Description

OVERVIEW STATEMENT

Bright House Networks is an award-winning company made up of friendly employees who go above and beyond to provide exceptional customer service. Our strength is in our employees. Customer loyalty is our top priority, and our employees are committed to building unique relationships in a fast-paced team environment. Bright House Networks encourages a positive, supportive and open culture which rewards employee accountability and grants empowerment for all members of our team.  Our commitment to diversity guarantees we employ the best.

MAJOR FUNCTION

• This predominately field position is accountable for supervision of the day-to-day activities of an assigned direct sales team of field representatives.

JOB DESCRIPTION

• Responsible for ensuring regional sales objectives are met by coaching each team member to a level of consistent attainment of sales quotas. 
• Provides supervisory level leadership and direction to the assigned team of field sales personnel
• Works one-on-one with sales representatives for the purpose of  practicing and techniques learned in classroom or meeting settings
• Facilitates peer-to-peer coaching sessions, where appropriate
• Monitors individual and group DSR goals through in-field evaluations.  Provides coaching, as needed
• Ensures representatives have current and appropriate marketing materials, competitive updates and printed sales aids at all times
• Identifies additional training/coaching needs for individual representatives to assist them in reaching their goals and quotas.
• Makes recommendations for enhancements to training curriculum based on needs assessment from field evaluations
• Provides technical support to deployed DSRs, as needed
• Determines schedule for and conducts check-in for sales representatives
• Validates sales/accountability reports through field audit
• Maintains performance statistics for all assigned representatives and prepares daily, weekly and monthly sales reports
• Tracks incentives, both in-house and vendor generated, and provides requisite reporting of same to insure prizes/awards are awarded as agreed
• Keeps accurate records of assigned employee PTO and insures accuracy of  MyTime timecards
• Compiles commission discrepancies and forwards in a timely manner to Sales Coordinator.
• Participates and conducts New Hire training
• Resolves escalations  to customer’s satisfaction
• Conducts weekly sales meetings
• Performs other duties and accepts responsibility as assigned

WORKING CONDITIONS:

• May sit, stand or walk for long periods of time.
• Communicates on the telephone, in person and through written correspondence and/or email. 
• Frequently works outside in heat, cold and inclement weather. 
• Considerable drive time required, often daily
• Non-standard hours that require hours Monday through Saturday as assigned
• Will travel throughout assigned sales region within the Tampa Florida Division and to DSR territories.
• May travel to vendor locations and other locations when attending company sponsored events or meetings.

Required Skills

 

• Ability to deliver/accept constructive criticism in a professional manner
• Team player able to relate to a variety of personalities
• Strong interpersonal skills; excellent verbal, nonverbal and written communication skills
• Positive, can-do attitude with strong customer and employee focus.  Consistently develops and sustains supportive work relationships
• Professional appearance and behavior required
• Ability to plan, coordinate, prioritize and organize multiple projects and priorities within delivered deadlines
• Ability to work for extended periods in the field environment with employees
• Proficiency with Microsoft Suite applications including Word, Excel and Powerpoint

 

Required Experience

• College degree or equivalent work experience. 
• 2 to 5 years experience as a Direct Sales representative plus direct marketing supervisory experience with a proven track record in a related field.

 

It is the policy of Bright House Networks to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other personal characteristic protected by applicable local, state or federal law. If you would like more information about your EEO rights as an applicant under the law, please .