Pharmacy Patient Care Coordinator - Lenexa, KS - Full-time / Part-time

Position Description:
 
Don't wait to apply – we have training classes starting soon that are designed to set you up for success! 
 
You want more challenge. You want more opportunity. Even more, you want the chance to make an impact the lives of others. We want more people like you. When you join us as a Patient Care Coordinator for BriovaRx, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as their trusted advisor and advocate. You'll be empowered to compassionately deliver an exceptional experience to between 50 to 70 patients per day – always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You'll help them make informed decisions about their care services by answering their questions, resolving their issues or scheduling medication deliveries. You'll do this by developing and maintaining a productive relationship and interaction with all patients, while providing personalized, and consultative education and information. Here, you'll join us on a mission to deliver the best patient service in the health care industry. Period. Your compassion and customer service expertise combined with our support, training and development will ensure your success. This is no small opportunity. This is where you can bring your compassion for others while doing your life's best work.

Primary Responsibilities

Respond to and resolve on the first call, patient service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.
 Intervene with care providers (doctor's offices) on behalf of the patient to assist with appointment scheduling or connections with internal specialists for assistance when needed
Own problem through to resolution on behalf of the patient in real time or through comprehensive and timely follow-up with the patient
Research complex issues across multiple databases and work with support resources to resolve patient issues and/or partner with others to resolve escalated issues
Provide education and status on previously submitted pre-authorizations or pre-determination requests
Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance

Required Qualifications:

High School Diploma/GED
6+ months of Customer Service experience
6+ months of Pharmacy experience
Ability to work regularly scheduled shifts within hours of operation, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
Proficient PC skills working with Microsoft Word
Preferred Qualifications:

6+ months of experience in Conflict Management with the ability to resolve issues in a stressful situation 
Knowledge of Medical Terminology
Bilingual: English and Spanish
Proficient PC skills working with Microsoft Outlook and PowerPoint
There are several steps in our hiring process it's a thorough process because we want to ensure the best job and culture fit for you and for us. In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you'll receive an email with next steps. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail. 
UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 14, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.