DEPT SUPERVISOR

Job Description

Position Purpose:
Department Supervisors train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition they provide valuable input into merchandising decisions to the Store Management Team and Operations Team. Department Supervisors have strong product knowledge and the ability to lead and develop others. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Gardening, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, Pro Account Sales, Tool Rental, Front End, Freight, Receiving, Associate Support, Special Services, and Merchandising Execution.

Major Tasks, Responsibilities & Key Accountabilities:

• Supervise the work activities of Associates within his/her area
• Communicate store objectives to Associates using the appropriate programs and tools
• Train and develop Associates within the work team, through the management of training calendar and curriculum
• Engage in coaching for the development of Associates
• Participate in the interview process for hiring of new Associates and partner with store management on recommendations
• Provide input into appropriate discipline decisions related to Associates
• Provide input to the Associates on performance appraisals and make recommendations on promotion of associates in his/her area

Nature and Scope:

• Accountable for direct supervision of the work activities of subordinates, which requires planning, monitoring and review of work
• Direct supervision of a shift or the coordination of multiple work groups
• Makes recommendations concerning selection, termination, performance appraisal and professional development
• Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface
• The warehouse environment can be dusty and noisy
• Doors are frequently open, causing drafts and interior temperature changes
• Floors around work area may become slippery during wet weather conditions
• May have to handle merchandise and work with tools with sharp edges
• Passing forklifts emit gas fumes
• Tools, supplies and related merchandise may contain hazardous materials

Environmental Job Requirements:

Environment:

Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors 

Travel:

Typically requires overnight travel less than 10% of the time 

Minimum Qualifications

Must be eighteen years of age or older

Must be legally permitted to work in the United States


Additional Minimum Qualifications:


Education Required:

The knowledge, skills and abilities typically acquired through the
completion of a high school diploma and/or GED

Physical Requirements:

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-50 pounds)

Additional Qualifications:

Physical Job Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items

– Requires the ability to move around the store and maneuver
merchandise when necessary

• Responding to public address system announcements

– Requires listening for customer service calls, personal pages and general information announcements

• Walking and Standing

– Requires moving around the store to assist Customers

• Identifying and reading reports, tickets and UPC
  labels

– Requires recognizing, identifying and using merchandise and
necessary reports

Preferred Qualifications

2+ years Retail Sales or Trade experience

2+ years Customer Service experience

Knowledge, Skills, Abilities and Competencies:

• Quality Service: Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance
• Product Knowledge: Demonstrates a high level of knowledge of products, services and procedures in assigned area and nearby departments, knows priority SKUs
• Solutions: Seeks to fully understand the customers needs, provides customer with the best solution even if it involves a markdown, contacts other associates/leaders as needed; until customer s need is met
• Respect Treats customers in a sincere, appreciative manner and thanks them for their business, minimizes their time in the checkout line, acknowledges waiting customers and thanks for shopping with The Home Depot
• Project Focus Asks customers about their project and provides appropriate related items and services for total project, sells the whole project
• Selling Skills – Promotes products and services using Greet-Qualify-Recommend-Close, resolves customers concerns; executes Good, Better, Best strategy