Temp & Perm Global Account Coordinator (bilingual a plus) - Full-time / Part-time

Long Term Temporary & Permanent Opportunity in Phoenix!

Our offices are located just off the I-17 at the Dunlap exit near the Metro Center.

WHAT YOU WILL NEED
• 5+ years of customer service experience
• Strong organizational skills and ability to effectively multi-task
• Inside sales experience
• Bilingual in Spanish, Portuguese or French a plus
• Experience with Canadian market a big plus
• Excellent verbal and written communication skills
• International and temporary housing industry experience a plus
• International experience (living, working, education) preferred
• Cultural sensitivity
• College degree preferred or equivalent combination of education and experience

WHAT WE ARE LOOKING FOR

As our Global Account Coordinator, you are the day-to-day liaison for our clients needing corporate apartments, managing all the facets of service required to accomplish this means. You impact every aspect of the office by building relationships with our clients to promote future business, with our subprojects and suppliers to get best available rates and terms, and with our internal team to provide a smooth and consistent flow of information enabling the office to match the client's expectations. In this exciting position, you partner with all Oakwood Associates to generate continued profitable business and manage incoming leads.

WHAT YOU WILL BE DOING
• Evaluate internal and external clients' international housing needs
• Counsel our clients on local temporary living customs, globally
• Fully support the internal sales team by creating proposals, research properties, pricing and lease terms
• Lead management (create leads from incoming calls, follow-up on pending leads, check status of all sent leads, use strategic closing techniques in order to convert the lead into a booking, book future needs into priority bookings)
• Act as liaison for service issues, working with internal and external customers to resolve issues quickly, efficiently and to guest satisfaction
• Maintain communication, documentation and processes based on feedback and following up with guests
• Respond to a large volume of client needs and book account reservations
• Research and book housing solutions via our international Oakwood properties, the Epic system, network alliance partners and hotels
• Source a solution for every temporary housing request
• Provide reporting and tracking information to client companies
• Attend client meetings requiring local, national travel
• Attend industry-specific events (i.e., trade shows) requiring local, national travel
• Attend national Oakwood events, requiring travel
• Act as an available resource for after-hours needs as needed
• Work within customer schedules, including customer-specific holiday schedules
• Assist in maintaining Oakwood Worldwide Alliance Network property profiles

WHO WE ARE

Oakwood Worldwide is the world's largest provider of high-quality furnished and unfurnished accommodations. Our valued employees, who make up the Oakwood team, play a critical role in enabling Oakwood to achieve its steady record of success. Our company is staffed by bright, organized and dependable people driven by a common company goal: to help us accomplish great things through exemplary customer service to our clients and to our peers. If you want to work in a fun, pro-employee, professional environment, come work for us!

Oakwood Worldwide offers a very competitive compensation and benefits package. Along with competitive salary, the company offers medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan.