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Hours Full-time, Part-time
Location Phoenix, AZ
Phoenix, Arizona

About this job

EXCITING FULL TIME OPPORTUNITY FOR A CUSTOMER SERVICE COORDINATOR!

***Our offices are located just off the 17 freeway at Dunlap Avenue on 25th Avenue***

Schedule

The department is open seven days a week. You must be available to work any 8.5 hour shift for five days between 5:00am-10:00pm Monday-Sunday. You will receive a set schedule after your new hire training.


Oakwood is looking for a dynamic, positive, high-energy individual who will be responsible for answering customer service calls and emails, while maintaining excellent service and positive relationships with these guests to be our next Customer Service Coordinator! Successful candidates will possess excellent customer service abilities, good follow up skills, and the ability to troubleshoot challenges with little supervision.


WHAT YOU WILL BE DOING:

  • Prioritize several different tasks with clients and external emergency providers until resolution is attained.
  • Perform in a manner that is proficient in handling multiple computer programs and maneuver appropriately while engaging the customer on live calls
  • Complete data entry and maintain detailed files for documentation
  • Provide timely feedback to management regarding service failures and customer concerns.
  • Obtain customer feedback information.
  • Insure issue or problem resolution through completion or by escalation to the appropriate person.
  • Log all calls into computer system and follow-up on calls as needed to insure resolution and quality of service.


WHAT YOU MUST HAVE:

  • Minimum of 3 years customer service experience in a position requiring a high level of problem resolution
  • Strong computer and keyboarding skills will be key to the successful applicant
  • Strong multi-tasking skills and ability to work independently


Oakwood Worldwide offers a very competitive compensation and benefits package. Along with competitive salary, the company offers medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan.