RN/Quality Assurance Manager - Full-time / Part-time

Home Instead Senior Care® RN/Quality Assurance Manager Job Description  
Objective:
The RN/Quality Assurance Manager is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiverSM introductions, quality assurance visits with existing clients and leading the QA department. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.
 
Primary Responsibilities:                                                                              

• Reflect the core values of Care Central (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Manage and direct our Quality Assurance Program
• Manage our top clients from a Quality Assurance point of view
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per quarter.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
• Work with other team members to coordinate various aspects of a client’s care.
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Maintain regular attendance at the office to execute job responsibilities.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

 
Secondary Responsibilities: 

• The below duties listed are handled by our Training RN but would like this position to backup in case of vacation or illness.
• Assist with training at our training center located in Clearwater.  We offer our employees an extensive training program that ranges from beginning training for new caregivers, in-house Home Health Aide Training, and specialized training i.e. Alzheimers', End of Life Care, Parkinsons', and many others.
• Work with our onsite training manager to build and execute our training programs
• Lead our in-house Home Health Aide Training
• Assist with our Medication Management for our clients

Education/Experience Requirements:

• Current licensed RN (Florida)
• 5+ years experience in the RN Field
• Home Health Experience 
• Medication Management experience
• Effective written and verbal communication needed
• Ability to organize and structure daily activities
• Must have a valid Florida Drivers License
• Drug Screening
• Level II background Screening

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by Care Central, d.b.a. an independently owned and operated Home Instead Senior Care franchise.
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers, and the community
• Must have the ability to present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone 
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required
• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team

​Compensation:

• FT (Flexible hours available)
• Salary is negotiable and commensurate with experience.  Use of Company Car is included
• Health, Vision, and Dental Insurance is offered
• Company Match 401(k) 

Each Home Instead franchise is independently owned and operated.