Greeter - Georgia - Full Time - Full-time

Job Description:

Greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service and information to have a meaningful visit. Manage and coordinate all activities related with the concierge / front desk operation and provide hospitality services to patients, visitors, and employees while adhering to HIPAA, TJC, HPS and Hospital standards and regulations. Responsible for all other duties as assigned.

Primary Duties:

• Ensure each guest receives outstanding service by providing a friendly environment, which includes greeting and thanking each customer. Adhere to the 10 foot/10 second customer service rule.
• Adhere to HIPAA, TJC, HPS and Hospital standards and regulations.
• Provide escort to those needing assistance in finding locations within the hospital
• Serve as a liaison to volunteers (if applicable).
• Provide a listing of local amenities for visitors including local hotels, restaurants, flower shops, bus schedules, airline information, car rental services, and pharmacies.
• Monitor the main lobby and alert Security of any possible issues or concerns.
• Alert environmental services of any spills, hazards, or shortages of supplies in the restrooms.
• Maintain the cleanliness of the main lobby and its surrounding area.
• Coordinate ‘lost and found’ drop-off with Security.
• Maintain patient confidentiality by not offering information of patients.

Essential Knowledge and Skills:

• Use computer or Rolodex to access directory for hospital departments, employee locations and phone numbers.
• Use reference books for questions regarding nursing homes, calendar of events.
• Must have excellent verbal and non-verbal communication skills. Secondary language of is preferred, but not required.
• Able to act independently and make accurate decisions.
• Proven background managing multi-task operation with a high degree of attention to detail.
• Computer experience in a Windows environment is required. Some knowledge of Word is helpful.
• Familiarity with the area that surrounds the hospital to be better prepared to make recommendations and give directions to patients and guests, is a plus.
• Ability to analyze and solve problems.

Qualifications:

• Prior front desk or concierge experience in a hotel, hospital, medical or dental office preferred.
• Candidate with notary credentials is preferred.
• Must maintain confidentiality of patients, visitors, staff and guests.
• Must be able to meet health requirements such as TB test, Hepatitis screen, Rubella, etc.

Education minimum: high school diploma or equivalent.

• Must be 18 years of age.
• Must be able to lift, push, pull objects up to 50 lbs with reasonable accommodation, and exhibit full range of motion including standing, bending, stooping, kneeling reaching, twisting, lifting, pushing, pulling, climbing, balancing and crouching.
• Ability to stand continuously and perform job functions for a full shift.
• Read, write and communicate using English language sufficient to perform job functions.
• Applicants may be rejected if an interview or background check reveals that the applicant has been convicted of a felony or offense against property such as receipt of stolen property, larceny, embezzlement, burglary or similar convictions.
• Must pass a pre-employment drug test.