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Hours Full-time, Part-time
Location 12920 SE 38th St
Bellevue, Washington

About this job

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit

Description
The Logistics coordinator (LC) for Frontline Readiness is responsible for providing training related information via e-mail, conference calls, process documents, and spreadsheets. The employee keeps Service Partner sites up-to-date on all training requirements and issues and answers training related questions from sites. The LC supports the improvement of training processes by data gathering, reporting, and analysis in Excel.

Qualifications
Minimum Required
  • Knowledge of wireless service industry or equivalent work experience required.
  • Able to multi-task while managing multiple trainings over multiple sites.
  • Proficient understanding of MS Office Tools (Word, Excel, Web-based applications).
  • Proficient in using SharePoint.
  • Must work will with people.
  • Must be highly organized and work well in a fast paced environment.
  • Demonstrated track record of working in a fast paced environment while remaining focused and successfully managing multiple tasks.
  • Strong problem solving skills.
  • Experience gathering, analyzing, and displaying data.
  • Strong written communication skills applied to e-mail and training documentation.
  • Able to establish and nurture internal and external working relationships across multiple teams and stakeholders which foster the development of cross-functional teamwork.
  • Identify and assist in problem solving in a timely manner and developing alternative solutions as needed.
Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, results focus, and inspirational leadership.

Responsibilities
  • Create and maintain spreadsheets with site training data.
  • Gather, analyze, and chart training performance data to summarize results and identify trends.
  • Develop process documents for site trainers and train them via WebEx/Skype.
  • Create, update, and maintain SPM Training pages in C2 and on SharePoint; provide technical support for SPM Training team.
  • Send e-mails to sites to provide up-to-date information on train-the-trainer sessions, scheduled training and training materials, training systems and outages, and training requirements.
  • Field training-related questions from sites, L&D, and SPM and provide quick response.
We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.