Patient Service Representative - PSU - Ft. Myers, Florida

The Patient Services Representatives is responsible for scheduling patients to be seen by the PSU, coordinating schedules with PCP offices, tracking call disposition and validating correct information while ensuring a professional and courteous environment in supporting physician offices and staff.
 
Primary Responsibilities:


Answers phones and makes outbound calls to schedule screening appointments for patients at their PCP office with the PSU staff

Interacts with patients and providers via phone and provides accurate, timely and responsive information about the mobile team processes

Arranges transportation to and from health screening clinics

Ensures efficient telephone communication with patients and providers

Must be able to recognize and respond appropriately to priority situations by transferring calls to provider, supervisor, or mobile team staff

Establish and maintains effective working relationships with physicians, staff and other departments

Follows written protocols and procedures of mobile team

Documents work processes effectively and as required by procedure

Demonstrates courtesy and willingness to assist towards patients and their families

Performs all other related duties as assigned

Required Qualifications:


High school graduate or GED

One to two years of related work experience including data entry

Working knowledge of medical office procedures and medical terminology

Ability to accurately sort and file materials by alphabetic or numeric systems

Effective communication and customer service skills
Preferred Qualifications:


ICD 10 and CPT coding experience

Bi-lingual
If the hired individual resides in Florida (office based or telecommuting) this position requires the AHCA Level II background check (fingerprinting) by the State of Florida for all clinicians that have direct face to face contact with members OR employees who will have access to confidential patient data and will require renewal every five years.
 
Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
 
 
 
Job Keywords: data entry, medical terminology, ICD-10, CPT Coding, customer service, associate patient care coordinator, telephone communication, patent service representative, Ft. Myers, Florida, FL