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in Rockville, MD

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About this job

The Assistant Manager supports the General Manager in effectively and efficiently managing a restaurant within the policies and guidelines of the Company to ensure guest satisfaction, profit maximization and development of high –performing work teams which consist of shift managers and team members. This position reports to the General Manager. Qualifications include: at least two years of experience in the quick service industry, a minimum of two years experience supervising others and a high school education.

Requirements

We are Monument Restaurants, LLC d/b/a Krispy Kreme. In our first nine years of operation we built 96 restaurants across the country and are now entering the Maryland Territory. Krispy Kreme is consistently rated as a great place to work and the people here love what they do. Our leaders execute the company's brand strategy and promote its vision, mission and values, resulting in a great customer experience and maximized sales. By recognizing the importance of our people, we can strengthen the team's contribution toward unit goals being achieved.

Description:

Overview of Position: AGM provide support for the General Manager. They work to exceed customer expectations, foster a culture of teamwork, develop staff members’ abilities and competencies, meet and exceed the financial objectives established for their assigned location.

Their long-term objective is to develop their own skills towards becoming a General Manager.

Principal Duties and Responsibilities:


• Serve as a role model for customer-first behaviors according to company standards• Handle any customer complaints/concerns Sales

• Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling

• Work with the General Manager to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals Production

• Understand and implement procedures to maximize efficiency and control variances in daily production of product and overall store performance

• Understand and implement store quality control procedures

• Coordinate production schedules to meet customer demands and minimize labor hours

• Inspect, troubleshoot, and assess any production or equipment problems Equipment

• Oversee proper upkeep of store facility and equipment Personnel

• Assist the General Manager in recruiting, hiring, training, and dispute resolution

• Supervise all shift personnel

• Build a team of customer-focused employees and foster teamwork

• Demonstrate leadership in employee development, including that of Key Staff

• Assist in communicating to store employees and enforcing all store policies, standards, and practices Accounting

• Assist General Manager in completing and managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.

• Accounting tasks such as counting and depositing revenues.

• Manage company resources responsibly including inventory control Leadership

• Communicate and model company standards and policies

• Implement efficiently and effectively directives from store, corporate, and divisional management

• Develop and maintain store organization to promote efficient operations

 

Requirements:

• High school or GED required

• Must be at least 18 years of age

• Experience with sales, management, production, and customer service

• Strong communication, organizational, and leadership skills

• Pleasant disposition, sociable, accommodating nature, and enthusiasm

• Self-motivation, creativity, and adaptability

• Basic computer, telephone, and fax knowledge

• Completion of Krispy Kreme AGM Development Course

• Pass a pre-employment drug screen and background check

Additional Info:

Benefits:
Health, Dental, Vision,$401k Two Weeks Vacation Per Year