Regional Human Resources Manager

Allied Universal, a leading facility services company and the largest security force in North America with over 150,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clients’ success creates partnerships rooted in quality and value, and is supported by experience gained from being in business for over 50 years. Through our people and leading services, systems and solutions…Allied Universal is there for you.

Job Description:

POSITION OVERVIEW

This position is responsible for managing all employee and labor relations for a defined client group (branch locations/divisions), by partnering with branch management on all human resource related activities.

PRIMARY RESPONSIBILITIES

Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:


• Prepares accurate new employee personnel records, files, drug and alcohol screening and background investigation results and ensures compliance with all state and federal laws;
• Conducts administrative employee new hire orientations and on-boarding;
• Researches and conducts employee investigations and develops solutions to complex issues;
• Partners with HR Coordinators, Branch Management, Regional Vice Presidents, and Division Presidents in an assigned region and recommends, develops, interprets, and clarifies personnel procedures and policies to ensure compliance with employment-related laws and regulations;
• Provides guidance of policies in relation to disciplinary actions, employee terminations, leaves, and other HR issues according to state laws within which we operate business;
• Demonstrates skills in consensus-building and mediation in order to constructively address employee conflicts;
• Assists with in-branch hiring activities on a planned or periodic ‘as needed’ basis, by assisting in interviewing and hiring process during peak times, or for special hiring events;
• Maintains inter-and intradepartmental work flow by providing information to and cooperating with co-workers;
• Serves as a resource for all employees for the assigned branches by being available and accessible to discuss all human resource related issues;
• Serves as a resource for the Management staff in handling employee issues and assists them in counseling employees, conducting performance evaluations, staff training, and problem-solving;
• Advises on employment statutes, rules, regulations and policies affecting employees;
• Communicates effectively verbally and in writing to all levels of staff management, outside officials and agencies, expressing ideas and instructions clearly and concisely;
• Organizes and works independently on multiple assigned tasks/projects and complete assignments within specific deadlines.

QUALIFICATIONS
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree in Business or related area of study highly preferred. Minimum high school diploma (or equivalent GED) with some college level business related coursework required. Minimum of 5-7 years of experience in human resources field, with specific experience managing and successfully resolving complex employee and/or labor relations situations in a fast-paced, high volume environment required;
• Specific related experience managing the receipt, investigation, documentation, resolution and communication of employee relations cases of a complex and varied nature in a high turnover, entry-level wage, non-exempt employee environment as well as for managerial level employees. Includes policy interpretation and ability to consistently apply policies and practices to ensure equity within assigned client group and organizationally;
• Labor relations experience handling grievances (up through or including arbitrations), including Collective Bargaining Agreement interpretation;
• Proven experience turning goals into action by creating and executing strategies and plans to achieve objectives. Must be goal-oriented with demonstrated ability to interact successfully in unfamiliar or new environments to accomplish hiring goals;
• Energetic, driven personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Must be able to work independently and be self-directed, but also take direction from all levels of managers within the assigned region, which may result in having to re-prioritize work activities on a regular basis;
• Must be proficient in all Microsoft Office applications. Should have good comfort level with integrating multiple applications to streamline operations through technology solutions. Effective use of technology to create meaningful reports and measurements required;
• Professional, articulate and able to use good independent judgment and discretion;
• Must have a clean driving record, possess a valid driver’s license and minimum required insurance, and have a reliable vehicle for regular driving between branches within assigned region;
• Must have the flexibility and ability to travel periodically/regularly, depending on company needs, with some overnight travel required;
• Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player;
• Fluent in Spanish in order to communicate both verbally and in a written matter with a large population of Spanish speaking employees. Ability to translate from English to Spanish various documents/policies as they are created.

Closing:

PHYSICAL/MENTAL REQUIREMENTS AND WORKING ENVIRONMENT
• While performing the duties of this job, the employee is regularly required to use both hands, is constantly required to talk and hear (effectively communicate verbally in person and via regular telephone equipment in English), and must be able to read computer screens, and both read and create correspondence and reports in English. Must be able to write handwritten reports in clear, legible English;
• The employee must frequently sit at a desk, frequently stand and walk, occasionally stoop and/or bend, and frequently reach with both hands and arms;
• Must be able to drive a vehicle (have valid state license to do so as well as physical ability to do so);
• The employee may occasionally lift and/or move up to 25 pounds. May be required to climb stairs on an intermittent basis (such as when visiting a branch or client location);
• The job is generally performed in an office setting; however, during site visits the employee may be subject to adverse conditions such as rain, cold or heat for short periods of time;
• The ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers, printers, etc.) and telephones, but occasionally may be above-normal for portions of the workday;
• The employee must be able to work a regular full-time schedule, and must be able to work more than a standard 40 hour, Monday-Friday schedule as required by business needs (i.e., must have flexibility and willingness to work the amount of time required to meet expectations for the position, which may regularly be an additional 10+ hours per week, including some evening and weekend hours);
• The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities. Must also be able to effectively handle high stress situations, calmly respond to others in tense or difficult conversations, diffuse potentially hostile situations, and recognize when and how to de-escalate aggressive or unprofessional behavior from others while avoiding in engaging in such oneself;
• Must be able to focus and multi-task in busy environment, with the ability to successfully handle stressful situations in a calm and professional manner;
• The employee must be able to maintain a professional image, including exhibiting good personal hygiene, neat and well-groomed appearance, and appropriate business attire;
• Must be able to abide by Company’s zero-tolerance drug/alcohol policy, not be under the influence of drugs (prescription or illegal) or alcohol to any degree while on duty, and report prescription drug use if such has the possibility of affecting job performance in any manner.

We offer a competitive compensation package including base salary, comprehensive benefits and the opportunity for career advancement.

Allied Universal is proud to be an Equal Opportunity Employer M/F/Disabled/Veteran.