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in Atlanta, GA

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Hours Full-time, Part-time
Location Atlanta, GA
Atlanta, Georgia

About this job

POSITION PURPOSE
Responsible for managing and driving the execution and maintenance of service programs. The Install Specialist focuses on cross functional coordination, implementation and execution of new and existing service programs within Home Services.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
50% Program Maintenance: Responsible for coordinating all aspects of a service program through to in store and/or at home execution. Including, but not limited to, marketing materials, sku creation/deletion, and cost changes.
25% Customer Service: Responds to inquiries from store associates, services providers, and suppliers. Consistent support to the field leadership team
15% Data Management: Provide analysis of program performance, provide solutions for increased productivity and continually refine process to meet program needs.
10% Special Projects: Communicate status and performance of program within the team. May serve as a key contributor on various key projects within a business function.
NATURE AND SCOPE
Typically reports to Merchant Install
No direct responsibility for supervising others.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 3 years
Physical Requirements:
Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).
Additional Qualifications:

Preferred Qualifications:
-Bachelors degree, preferably in business or related field
-Retail or merchandising experience
-Customer service experience
-Marketing experience
-Project management experience
-Experience with Microsoft Access or other database management tools
Knowledge, Skills, Abilities and Competencies:-Strong quantitative skills
-Problem solving skills
-Excellent interpersonal and influencing skills
-Strong business acumen
-Ability to effectively build relationships and leverage partnerships
-Ability to lead and manage cross functional teams