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in Agoura Hills, CA

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About this job

Position Overview:  
You may know us as a company with great food...You may also know us from 'Fortune's 100 Best Companies to Work For' list...What you may not know is we are a company driven by technology. 
 
Based out of our Corporate Support Center in Calabasas Hills CA, the IT Help Desk Technician provides 1st and 2nd tier technical support for our restaurant and corporate locations. Reporting to the Sr. Manager of IT Service Desk, you will work with a team of five to ensure business-supporting systems are optimized. 
 
 
Here's more of what you'll get to do:  
  • Specific projects will include responsibility for the completion and deployment of devices associated with our Technology Lifecycle Program. 
  • Solve technical issues using your knowledge of key technologies and methodical troubleshooting to facilitate a repair. 
  • Perform hands-on and remote fixes, including installing and upgrading software, installing hardware, and configuring systems and applications. 
  • Perform preventative maintenance, including evaluating and cleaning workstations, laptops, printers and peripherals. 
  • Coordinate warranty repairs with approved vendors. 
  • Setup new user domain accounts, e-mail accounts/mailboxes and group membership; image and configure new user workstations and laptops. 
  • Record, track, and document the problem-solving process for each request. 
 
 You'll thrive in this position if you're a(n): 
  • Instinctive self-starter: you're naturally goal-oriented and able to prioritize and reprioritize tasks within a dynamic business environment. 
  • Effective communicator: whether it's verbal or written, you present information in a clear, professional manner. 
  • Skilled problem solver: you take action to find solutions by thinking outside-the-box and extend the application of your resources.  
  • Team player: while you're a capable self-manager, you thrive when you're a part of a team; you enjoy collaborating and brainstorming with others. 
  • Top notch analyst: you possess the ability to demonstrate logical thinking in order to gather and analyze a variety of information.

  

Qualifications
What we require:  
  • At least 6 months of professional IT support. 
  • Working knowledge of desktop PCs, laptops, networking equipment, wireless access points, and printers.  
  • Experience supporting Windows 7. 
  • Experience working with Active Directory and group policy. 
  • After 90 days of employment, one MUST be able to transition to a Wednesday through Sunday, 7am to 4pm PST work schedule. 
What we prefer:  
  • Experience working with a Systems Lifecycle Management tool (e.g. LANDesk).  
  • Knowledge of basic scripting including PowerShell, VB Script and DOS batch files.  
  • Experience supporting Point-of-Sale terminals and applications (e.g. PosiTouch, QSR, POS Ready 7, POS Ready 2009).  
  • Experience supporting MS Office.

 

Benefits:

This position offers industry-leading benefits including; medical, dental, vision, 401K with match, tuition reimbursement and a sabbatical after five years of employment for qualifying staff members.

  

About Us

Recognized as one of the FORTUNE "100 Best Companies to Work For" in 2016, for the third consecutive year,The Cheesecake Factory Incorporated operates more than 200 full-service, casual dining restaurants throughout the U.S. and Puerto Rico. Internationally, eleven The Cheesecake Factory® restaurants operate under licensing agreements. Continuing on our path to becoming a Global Iconic Brand, we employ more than 35,000 staff members, 320 of whom work at the corporate support center in Calabasas Hills, CA.  #SoCheesecake  #GreatPlaceToWork2016 

 

 

The Cheesecake Factory Incorporated is an Equal Opportunity and E-Verify Employer and provides reasonable accommodations consistent with its legal obligations; we do not provide work visa sponsorship.