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in Agoura Hills, CA
IT Help Desk Technician -Tier 1/2
Hours | Full-time |
---|---|
Location | Agoura Hills, CA Agoura Hills, California |
About this job
- Specific projects will include responsibility for the completion and deployment of devices associated with our Technology Lifecycle Program.
- Solve technical issues using your knowledge of key technologies and methodical troubleshooting to facilitate a repair.
- Perform hands-on and remote fixes, including installing and upgrading software, installing hardware, and configuring systems and applications.
- Perform preventative maintenance, including evaluating and cleaning workstations, laptops, printers and peripherals.
- Coordinate warranty repairs with approved vendors.
- Setup new user domain accounts, e-mail accounts/mailboxes and group membership; image and configure new user workstations and laptops.
- Record, track, and document the problem-solving process for each request.
- Instinctive self-starter: you're naturally goal-oriented and able to prioritize and reprioritize tasks within a dynamic business environment.
- Effective communicator: whether it's verbal or written, you present information in a clear, professional manner.
- Skilled problem solver: you take action to find solutions by thinking outside-the-box and extend the application of your resources.
- Team player: while you're a capable self-manager, you thrive when you're a part of a team; you enjoy collaborating and brainstorming with others.
- Top notch analyst: you possess the ability to demonstrate logical thinking in order to gather and analyze a variety of information.
- At least 6 months of professional IT support.
- Working knowledge of desktop PCs, laptops, networking equipment, wireless access points, and printers.
- Experience supporting Windows 7.
- Experience working with Active Directory and group policy.
- After 90 days of employment, one MUST be able to transition to a Wednesday through Sunday, 7am to 4pm PST work schedule.
- Experience working with a Systems Lifecycle Management tool (e.g. LANDesk).
- Knowledge of basic scripting including PowerShell, VB Script and DOS batch files.
- Experience supporting Point-of-Sale terminals and applications (e.g. PosiTouch, QSR, POS Ready 7, POS Ready 2009).
- Experience supporting MS Office.
Benefits:
This position offers industry-leading benefits including; medical, dental, vision, 401K with match, tuition reimbursement and a sabbatical after five years of employment for qualifying staff members.
About Us:
Recognized as one of the FORTUNE "100 Best Companies to Work For" in 2016, for the third consecutive year,The Cheesecake Factory Incorporated operates more than 200 full-service, casual dining restaurants throughout the U.S. and Puerto Rico. Internationally, eleven The Cheesecake Factory® restaurants operate under licensing agreements. Continuing on our path to becoming a Global Iconic Brand, we employ more than 35,000 staff members, 320 of whom work at the corporate support center in Calabasas Hills, CA. #SoCheesecake #GreatPlaceToWork2016
The Cheesecake Factory Incorporated is an Equal Opportunity and E-Verify Employer and provides reasonable accommodations consistent with its legal obligations; we do not provide work visa sponsorship.