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Hours Full-time, Part-time
Location 8009 McKnight Road
Pittsburgh, Pennsylvania

About this job

As a New Eatery Opening Support Trainer, you are responsible for preparing the restaurant and team for opening, leading the on-site training, and analyzing post-opening results and recommending actions to improve business trends.

 

The starting salary will range between $800- $1,000 per week. The estimated work week will consist of six 10 hour shifts for 3 weeks and 1 week of paid time off with a medical benefit package offered.

 

Pre-Opening Support

  • As a member of the cross-functional support team, participate on weekly pre-opening support calls to provide product ordering, scheduling and training recommendations based on sales forecasts.
  • When arriving on-site, complete pre-opening checklist and coordinate support to correct deficiencies prior to training.

Training Support

  • Coordinate and lead on-site operational training to managers and team. Identify learning gaps and design training intervention(s) to help team members execute operational standards and procedures.
  • Provide on-site training for (POS) Back-Office.
  • Create training summary after each restaurant opening to include: analysis of business trends and observations of team’s skills. Review findings and recommendations for improvement with Franchisee and Franchise Business Consultant.
  • Post-Opening Support
  • Partnering with District and Store Managers to analyze weekly results and provide recommended actions to improve business trends.

Other

  • Represent the training and operations teams in special projects on as needed basis.
  • Assess on-going restaurant opening processes, identify areas for improvement, present recommendations for improvement to cross-functional leaders, and lead the change process.
  • Complete administrative tasks (example: site folio, expense reports, emails, calls) timely.
  • Regular and predictable attendance
  • Other duties as assigned.
  • Genuine desire to serve our guests, franchisees and our team
  • Strong verbal and written communication skills
  • Ability to identify learning gaps and determine appropriate intervention
  • Self-starter with a passion for continuous learning
  • Maintain a calm, tactful demeanor when dealing with difficult situations
  • Manage multiple projects and timelines
  • Foster strong working relationships within team, cross-functionally and with Franchisees
  • Strong facilitation skills
  • Proficient using Microsoft Word, Excel and PowerPoint
  • Flexibility to work days, nights and weekends
  • Ability to travel for extended periods
  • Bilingual in Spanish is a plus
  • A valid U.S. driver’s license required