Travel and Lifestyle Customer Service Specialist

Do you understand and appreciate luxury upscale-level customer service? Help us provide it to others. When you join our family of Travel and Lifestyle Customer Service Specialists supporting a fortune 500 financial services organization, you will learn that Qualfon CARES. That’s it. We care for our employees who care for our clients. When you answer the Qualfon call, you will:

• Join our family in an enthusiastic work environment
• Enjoy personal growth
• Discover a whole new world of opportunity

As a Travel and Lifestyle Customer Service Specialist, you will:

• Provide services of the highest level including, but not limited to; travel reservations, restaurant reservations, obtaining entertainment tickets, purchasing gifts, and floral orders
• Provide the customer with an experience that will always be remembered and with the highest level of responsiveness
• Organize travel from beginning to end, through booking tickets and accommodations, securing rental transportation etc.
• Use professional telephone etiquette in handling customer requests
• Diagnose the customers’ specifications and wishes; suggest suitable options
• Create and update electronic records of customers in Salesforce

What You’ll Need to Succeed:

• Bachelor’s Degree is required
• Demonstrate a positive attitude and professional demeanor
• 1+ years experience in an upscale customer support environment, preferably in high end travel, hostpitality, restaurant or luxury services is preferred
• Strong communication, organizational, decision-making and interpersonal skills
• Proficiency in English; knowledge of additional languages is an advantage
• Experience using Microsoft Office products
• Exemplary customer-oriented approach
• Familiarity of PC-based internet and software applications
• Minimum typing speed of 45 wpm

How Qualfon CARES for you as you build your career with us:

• Competitive base hourly wage of $13.50 plus:
  
  • $0.50 increase at 90 days
  • $0.50 increase at 6 months
  • $1.00 increase at 1 year
  • Ongoing performance increases each year thereafter
• Comprehensive benefits package
• Ability to further your education through Qualfon University scholarship program
• Opportunity to further your career with our strong promotion from within culture
• Work with amazing team members and supervisors that embrace and live the Qualfon Mission & Values
• Free access to personal and professional support for both on and off the job through the Qualfon non-denominational chaplaincy program

Considering a career change? Qualfon embraces those that would like to start fresh with a new opportunity. What you need most is a service-friendly attitude, basic computer literacy, and your personal flexibility to be able to work the shifts required including at least one weekend day most weeks. We employ many who have previous experience in industries or jobs such as retail, restaurants or food services, hotels/hospitality, clerk, administrative assistant, secretary, office manager, cashier, cook, server, sales, technician, delivery/driver, and much more.

Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. In summary, our mission is “Be the Best BPO. Make People’s Lives Better.” This begins with our people. Our employee retention is twice the industry average because we care about our people—at work and beyond. Qualfon offers programs that promote personal development and provide direct support for our people and their families.

Qualfon is proud to be an Equal Opportunity and Affirmative Action Employer. Women, minorities, individuals with disabilities and veterans are encouraged to apply. EEO/AA/M/F/Vet/Disability

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