Digital Sales Lead - Full-time

Barnes & Noble, Inc. (NYSE: BKS) is a Fortune 500 company, the nation’s largest retail bookseller, and a leading retailer of content, digital media and educational products with annual revenues of more than $4 billion. The Company operates 648 Barnes & Noble bookstores in 50 states, and one of the Web’s premier e-commerce sites, BN.com ( www.bn.com ). Our Nook Digital business offers a lineup of popular NOOK ® tablets and eReaders and an expansive collection of digital reading and entertainment content through the NOOK Store ® ( www.nook.com ).

It’s no secret why Barnes & Noble is among the best-loved and most-respected brands in the country. From becoming the first bookseller in America to discount books in the 1970s to establishing the superstore concept in the 1990s to the launch of NOOK and our current merchandise expansion into areas like educational toys and games and curated gifts, Barnes & Noble continues to revolutionize the retail industry.

Over the past few years, we have dynamically transformed our business from a store-based model to an omni-channel model centered on our retail stores, e-commerce and digital. Our omni-channel distribution platform provides customers easy and convenient access to print and digital books, magazines, newspapers, and entertainment content, along with a diverse product selection that rivals any specialty retailer. In addition, we have implemented a variety of innovative merchandising initiatives that continue to grow store traffic and sales.

With corporate offices in New York City, Westbury, NY, and Santa Clara, CA, we offer a wide range of opportunities in various disciplines, including merchandising, book buying, marketing, digital, engineering, information technology, finance and accounting. Our distribution centers in Monroe, NJ, and Reno, NV, offer challenging opportunities in distribution, logistics and more, while our state-of-the-art customer service center in Lyndhurst, NJ, features opportunities for customer service professionals. And our Sterling Publishing subsidiary in New York City provides exciting opportunities in the publishing field.

We're passionate about our people and profession and are investing in all areas of our business, so the opportunities to make an impact based on your interests, skills and talents have never been greater. If you have a focus on customer satisfaction, teamwork, and enjoy the free exchange of ideas, consider joining our team.

As a Digital Sales Lead, you have a passion for technology and selling digital products. You enrich the customer's experience by sharing your knowledge to determine and meet the customer's needs. You deliver world-class customer service through your commitment to our four core service principles and by making the store experience interactive, engaging, and reassuring.

Essential Functions:

• Greet and establish rapport with customers, engaging them in conversation about our digital products and services.
• Ask questions to identify customer needs, providing recommendations that connect the customer to the right solutions or products.
• Share technical knowledge and enthusiasm about our devices and services, providing a personalized experience to multiple customers at the same time.
• Respond to customer's concerns and questions, and wrap up the sale.
• Provide product information and adapt your communication style based on the technical comprehension and needs of the customer.
• Provide technical advice and assistance to customer including but not limited to general device operation, downloading, customization of content and display, software updates, troubleshooting, accessories, and protection plans.
• Educate booksellers regarding the features and benefits and selling of our digital products and services.
• Keep current on the competition and any new digital advancements.
• Check inventory levels, observe loss prevention standards, respond to all EAS activations, and ensure that devices are properly charged and fully operational for every shift.
• Maintain visual standards for all digital devices, accessories and displays.
• Act with integrity and trust, promoting our bookselling culture and core values.

Requirements/Qualifications:

• You are technically savvy, and have a thorough knowledge of and interest in current trends and developments.
• You effectively sell, sharing technical knowledge with customers and booksellers, contributing to the overall success of the store.
• You relate easily to others, building rapport and collaborative relationships with the store team and customers.
• You are able to talk easily with all customers, from first-time users to the most technologically proficient.
• You are an effective listener and enjoy working with people.
• You remain calm under pressure and act as a settling influence when interacting with customers and the store team.
• You are comfortable in a changing environment, with multitasking, and with learning new systems and processes.
• You possess the ability to learn under changing conditions, are a relentless and versatile learner, and enjoy the challenge of unfamiliar situations.
• You comply at all times with the Standards, Policies, and Code of Business Conduct and Ethics set out in the Bookseller Handbook.
• You spend a majority of your time on the selling floor, which requires physical activity, including maneuvering around the store, prolonged standing, repetitive bending, climbing and lifting.
• Our stores are open daily, which requires early morning, evening, weekend, and holiday availability.

Barnes & Noble is an equal opportunity and affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.