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Associate Enrollment and Eligibility Representative - Duluth, MN - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Duluth, MN Duluth, Minnesota |
About this job
If you're a problem solver, then joining our Enrollment and Eligibility team may be a great fit. Training classes start soon, so apply now.
Your problem solving skills can be vitally important in this role as you help us reconcile eligibility discrepancies, analyze transactional data and make retroactive eligibility changes. But while we challenge you to raise your game, we’re here to support and guide you every step of the way. You’ll find a work environment that places tremendous emphasis on mentoring, training and personal development. So there you have it. A chance to have significant influence and impact plus a role that takes you to new levels of performance. This is a job that can quickly become your life's best work. (SM)
As an Associate Enrollment and Eligibility Representative, you will be responsible for receiving, reviewing, processing, and maintaining new member(s)/group enrollment information.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am to 4:30pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 4316 Rice Lake Road, Duluth MN 55811.
Primary Responsibilities:- Receive paper and electronic enrollment/eligibility applications for new and/or existing customers; prioritize as appropriate
- Respond to member eligibility or group questions and verify enrollment status.
- Review enrollment/eligibility submissions to identify any missing data and to validate information provided; reconcile any discrepancies
- Submit files to relevant internal teams; provide any updates/changes/additions to enrollment/eligibility applications as needed
- Responsible for inventory control of member and group transactions
- Inform customers of enrollment-related policies and procedures; review eligibility guidelines and enrollment criteria to ensure their understanding
- Track and review files to identify performance gaps, eligibility/loading errors, etc. and review those items with appropriate internal teams
- 1 year Customer Service Representative (CSR) experience or 1 year experience in an office setting, call center setting or phone support role preferred, but not required
- An education level of at least a high school diploma or GED; or 10 years of equivalent working experience
- Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
- Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
- Consistent attendance with ability to meet work schedule including the required training period
- Successful completion of the UnitedHealth Group new hire training and demonstrated proficiency required
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: enrollment, claims, medical claims, healthcare claims, insurance claims, insurance contracts, office, UnitedHealth Group, UnitedHealthcare, training class, customer service representative, customer service, CSR, Data Entry, phone support