Business Account Specialist

Responsibilities

Work with Account Executives to meet and exceed monthly sales targets by acquiring and retaining the accounts of small to mid-sized businesses.  Generate new business in existing Account Executive's territories through social media, prospecting, cold calling, networking, generating leads and referrals. Identify customer needs and utilize solution-based selling techniques to fully demonstrate the value of Verizon Wireless products and services.  Recommend wireless solutions with regards to price plans, data and other enhanced services, handsets ad accessories.  Negotiate and close deals.

Customer Retention: Provide follow up training for new customer, handle equipment issues, perform rate plan analysis, explain billing and interact with Support Center on customer service issues.  Maintain and grow existing customer base and manage churn.

Documentation and Reporting: Fully utilize all sales force automation, funnel management and prospecting tools.  Assist Business Sales Team in completion of contracts and report generation, including tracking and forecasting reports.

Training / Meetings:  Continuously update knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace.  Participate in training opportunities on products / services and attend sales meetings.  Represent company at trade association meetings to promote Verizon Wireless and increase presence in the community.

Qualifications

Preferred Qualifications:

A 4 year degree; 3-5 years of experience with solutions-based selling In a commissions-based sales environment, including extensive cold calling, with a demonstrated ability to meet and exceed sales quota.

Bachelor’s degree or equivalent work experience preferred.

Experience in sales or customer service with business accounts required.

Understanding and knowledge of communications industry and related products and services.

Strong cold-calling and lead generation capabilities preferred

Familiarity with billing systems and order entry systems preferred.

The ability to work well in a dynamic, fast changing environment that requires a high degree of multi-tasking and customer follow up

Excellent interpersonal, written and oral communication skills

Effective use of PC including Microsoft Office required.

Effective negotiation and closing skills required.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.  Different makes us better.