SMB Account Representative

Responsibilities

Responsible for driving new business and customer growth in the SMB marketplace, through training and development of the retail employees and self-generated opportunities.

Qualifications

Get

• Responsible for training and increasing small business acumen of all employees within their designated retail locations
• Schedule to align to retail hours; including nights and weekends
• Certification of new and existing SMB products & services
  • Leaders certification, followed by solutions specialist
• Create, Implement and Execute SMB sales strategy within respective territory
  • Implement system to identify SMB customer at point of entry into retail location
  • Ability to multitask and actively engage with every SMB customer
• Productivity recap
  • Daily, Weekly, Monthly (Director, DM)
  • Effective time and calendar management (send as invite to AD, DM,GM, SM)
•  Engage leads within 24 hours of submission

•     Complete VZ Learns within 5 business days

•     Complete administrative duties accurately by all mandated deadlines

Grow

Description: Drive subscriber growth within core business segment comprised of the following:

• Phone Growth
• Overall Connection Growth
• Greenfield & New Logos
• New Business Drivers
  • One Talk
  • Telematics
• 100% to Assigned MBO Budget

Keep

Customer Experience

• Provide an exceptional experience to your customer base that makes it easier for customers to do business with us and more likely that they recommend their friends, family, and co-workers to choose our products and services.

• Follow the Smart Promise when customer facing
• All device and price plan offers will be delivered using the VZ Quote tool
• Foster exemplary relationships with retail channel
• Respond to all customer inquiries and requests within a timely manner

 Culture

• Follow Verizon Wireless Code of Conduct
  • Act with integrity
  • Model the VZW Credo
• Smiling and maintaining positive relationships in the workplace
• Come to work with a positive attitude everyday
• Acclimate and integrate with the front line teams
  • Store meetings
  • Huddles (A.M. and/or P.M.)
• Maintain a professional appearance through business casual smart attire
• Ensuring a safe and ethical work environment by complying with the Code of Conduct and all company policies

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.  Different makes us better.