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in Plainview, NY
Customer Relationship Liaison
Hours | Full-time, Part-time |
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Location | Plainview, NY Plainview, New York |
About this job
- Acts as a single point of contact for a specific account.
- Handles customer needs and complaints in a timely manner.
- Consult with clients and referral sources on products and necessary equipment.
- Manages all documents in and out of the assigned account, before and after set up.
- Manages all follow-up functions with the account, post set-up.
- Oversight of all transactions coming from a specific account, including all referrals.
- Responsible for taking and processing patient orders, including performing the revenue qualification and revenue confirmation.
- Resolves issues by identifying problems and coordinating appropriate solutions.
- Manages patient compliance in a web based database.
- Provides outcome data to the account on each referral the next day.
- Troubleshoots with the medical groups and any relevant on-site departments if issues arise.
- Assists medical groups and/or other provider groups regarding products and services available under the contract.
- Assists in the utilization process as well as transitioning members for capitation switch outs.
- Coordinates with physicians and medical groups.
- Identifies and develops strategic relationships within the institution that will enhance patient care.
- Participates in the institution's quality assurance/performance improvement initiatives as requested.
- Performs other related duties as directed by supervisor.
- Education or experience equivalent to a high school diploma is required.
- At least five years related experience is required.
As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet