Facilities Administrative Support Team Representative - Full-time / Part-time

Overview:

Facilities Administrative Support Team (FAST) Reps are an integral part of the Facility Management Team, supporting all Macy’s Inc. locations in the event of catastrophic emergencies, business impacting emergencies, and obtaining quick resolutions to all maintenance and environmental issues within each store. FAST Reps are required to respond to work on an “on call” basis for emergencies to support the business continuity team and work non-standard hours and flexible shifts. Perform other duties as assigned.
Travel requirement: - Travel may be required to conduct field training and/or to receive specialized training.

Essential Functions:

• All schedules include either Saturday or Sunday with day off during the week. The FAST is open 20 hours a day and 24 hours during the holidays and emergencies-schedules are non-standard hours.
• Operate the Macy’s Inc. Oracle based work order (eAM) and purchase order (MFA) systems.
• Answer emergency calls from stores via the MACY911 hotline and make emergency notifications to senior management.
• Receive emergency and non-emergency calls and take appropriate action.
• Dispatch outside service providers to include by not limited to vertical transportation, trash management, pest control, cosmetic waste, universal waste, etc.
• Maintain high level of customer service
• Work with stores, vendors and Expense Payables for quick resolution on all vertical issues, repairs, violations and fines.
• Coordinate with facilities team and stores for resolution and completion on all store violations, including fire marshal, DEP, EPA and all other state and federal agencies.
• Issue purchase orders and update work orders accordingly
• Perform various Facility Management assignments and special projects as delegated.
• Regular, dependable attendance & punctuality

Qualifications:

• Education/Experience: Bachelor’s degree is required and/or preferred education & experience in call center
• Language Skills: Ability to read, write, and interpret instructional documents such as reports and
  procedure manuals. Excellent written and verbal communication skills.
• Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division.
• Reasoning Ability: Must be able to work independently with minimal supervision.
• Physical Demands: This position requires regular walking, standing, hearing, and
  talking. May occasionally be required to stoop, kneel, or crouch. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
• Other skills: Strong leadership profile and excellent negotiation skills. Ability to remain calm in emergency situations. Demonstrates sense of urgency and excellent follow up skills. Computer literate. Proficient on the Microsoft Office Suite. Ability to prioritize and multi-task.
• Work Hours: Ability to work a flexible schedule based on department and store/company
  needs. May be required to respond after hours, weekends and holidays (24/7) during emergencies.All schedules include either Saturday or Sunday with day off during the week. The FAST is open 20 hours a day and 24 hours during the holidays and emergencies. Schedules are non-standard hours.

Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.