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Hours Full-time, Part-time
Location Colesville, NY
Colesville, New York

About this job

Description:

Job Title\:                   Mandarin Interpreter


  

I. Summary of Position\:

The Mandarin Interpreter is responsible for handling calls on demand, rarely by appointment, and renders meaning of conversations in the consecutive mode of interpretation between speakers of Mandarin and English. She/he processes information quickly and concisely, recognizes sensitive cultural differences and is professional and courteous at all times. The Mandarin interpreter will use appropriate industry terminology and understands common industry procedures and practices. The calls may involve simple or complex, non-technical or technical subjects in the following fields\: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, and 911, Law Enforcement, Court, and General Business.

 

II. Location\:

The Mandarin Interpreter works from his/her home-office. It is essential to ensure a quiet & secure environment.  Note pads and writing utensils, glossaries or dictionaries are useful tools.  The Mandarin interpreter must have a dedicated  telephone line and head-set/telephone equipment.

 

III. Major Responsibilities & Principal Accountabilities\:

• Renders correct concepts and meanings between Mandarin and English following complexity, clarity, tone, and style from one language into another, upholding the correct rules for grammar and syntax in both languages

• Provides strict renditions of the messages including every detail of the conversation, and must be prepared for challenging calls at any time

• Employs good customer service and communication skills, clear enunciation, pronunciation, pleasant and professional voice as well as polite forms of expressions

• Follows instructions of clients, manages the flow of the call and avoids taking over the call, as well as avoids interaction with the limited English speaker  w/o client's permission

• Understands protocol and terminology in the following industries\: Medical, Insurance, Finance, Court and Law

• Remains calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations

• Remains punctual and available during scheduled work hours

• Ensures access to the Internet for work related electronic communication

• The hiring process will include written and audio language assessments

• Must be able to see computer screen

• Must be able to constantly operate computer keyboard and mouse

• Must be able to remain in a stationary position during majority of scheduled shift

This job description is subject to change at any time.

 

OPEN UNTIL FILLED --- EEO/AA

 

This is not a translation position (the written word) but translators and other skilled linguists who are fluent in Mandarin and English are encouraged to apply.  Interpreters translate verbally over the phone or by video conferencing.

Qualification:

    • Native or Near Native Fluency in Mandarin and English

    • Advanced skills in the cultural dynamics (cultural implication and idiomatic expression) of both Mandarin and English

    • Excellent listening, retention and note taking skills to maintain a high level of accuracy

    • Knowledge of industry-specific terminology; on-going study of glossaries and training materials including scripts provided by our clients

    • Ability to concentrate, stay detached from the conversation, and remain neutral and objective at all times

    • Ability to follow client's instructions closely

    • Ability to explain certain cultural concepts to avoid miscommunication with the permission or at request of the client

    • Completion of High school education

    • Education in languages/translation/interpretation or related fields preferred, but not required

     

    Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

     

    VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.