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in Doylestown, PA

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About this job

AN EXCITING OPPORTUNITY TO GROW WITH OUR ORGANIZATION! 

Anthony & Sylvan Pools offers exciting career opportunities in various positions within the company. 

Anthony & Sylvan Pools is one of the largest in-ground concrete pool builders in the U.S. and a leader in our industry.? For over a half century, we have been recognized for our reputation for excellence.? During the past 65+ years, over 360,000 families nationwide have trusted Anthony & Sylvan Pools...we have stood the test of time and plan to continue to do so for many years to come. 

Anthony & Sylvan Pools offers pool modernization services in several of our northeast markets.? We s to get them back to its original beauty or modernize them with new tile and coping designs, upgrade to energy-efficient "green" equipment or add features that may not have been available when the pool was originally installed.? We also have retail  which provide our customers service, pool supplies, chemicals and backyard extras. 

Company Values:Customer Satisfaction, Quality, Integrity, Teamwork and Community. 

Position Summary: The Service Technician is responsible for addressing all service and maintenance related customer problems and needs related to their pool, including minor repairs, open and closing of the pool and the ongoing maintenance and repair of pool equipment and accessories. 

Job Duties: 

  • Perform spring opening and fall winterization of residential swimming pools per company guidelines. 
  • Perform advanced chemical balancing and testing of water. 
  • Diagnose, repair and replace swimming pool equipment. 
  • Measure and install safety pool covers per manufactories' guidelines. 
  • Responsible for accurate and timely documentation of all pool services performed. 
  • Performs advanced selling with equipment upgrades, chemicals, and any other background products.Should be knowledgeable of and comfortable talking about any equipment or pool-related maintenance service A&S sells. 
  • Keeps current on pool-related service aspects by attending vendor and trade show training. 
  • Takes care of company vehicle by keeping maintained, clean, and stocked. Responsible for maintaining accurate and proper level of inventory on vehicle. 
  • Clearly communicates with the construction and warranty divisions by giving essential recommendations regarding customer claim issues.
  • Responsible for handling, transporting and delivering pool chemicals to customers including but not limited Chlorine, algaecides, pH balancers, muriatic acid. Responsible for adding chemicals to customers pools per manufacturer's directions. 
  • Assists in the in-field training of new technicians. 
  • Other projects and duties as required/assigned 
  • Follows Anthony & Sylvan Pool's policies and procedures. 

Key Qualifications 

  • High School Diploma required 
  • 1-3 years' experience technical experience in a service industry 
  • Pool industry service experience preferred 
  • Water chemistry experience 
  • NESP CMS & CMT preferred 
  • Valid driver's license 
  • Exceptional customer service skills.Ability to overcome customer objections. 
  • Availability to work nights and weekends as necessary for business needs