Customer Service Associate - Hiring Event! - Full-time

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We believe that clothes — and how you make them — can make a difference.

Our iconic global brand has a unique history and an amazing heritage, with our people at the core of our success. Whether it’s our employees around the world, the apparel workers who make our clothes, or the people who wear our products, we are committed to doing right by all of them. 

Our company was built on game-changing industry firsts. Of leading. Of innovating. Of making a difference. Sustainability is sewn into the fabric of everything we do — from how our clothing is made to the work we do to help protect our planet. 

This is an exciting time to be a part of our market-driven, results-oriented and hardworking talent. We’re building on our heritage to move forward, to be as innovative and relevant to today’s consumers — and tomorrow’s — as we were when we first started.

The Customer Service Associate provides support to our customers via the telephone and/or Internet. Handles customer inquiries and resolves simple and basic support questions. The CS Associate is the first touch point for customers and will then move more complex calls to the appropriate functional team.  

GENERAL DUTIES & RESPONSIBILITIES:

• Provide first line of support by phone, email, or instant message to customers for all inbound inquiries.
• Escalates more complex issues to the proper functional team when unable to resolve in a reasonable amount of time.
• Process and track high volume of inquiries and resolve them as part of the first call resolution.
• Meets the service level agreements of the job, such as quality standards, adherence to schedule, and average inquiry handle time
• Document and track inbound support inquiries and ensure proper notation of customer problems or issues

EDUCATIONAL REQUIREMENTS:

A high school diploma or GED is required for this role. Associate or Bachelor’s degree is preferable; or the equivalent combination of education, training, and work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communication skills 
• Computer navigation and operation skills
•  Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment
• Desire to learn and grow within a HR environment