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Toys Lead - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Edgewater, MD Edgewater, Maryland |
About this job
Assist management with the training of associates and provide input about associate performance for Customer Service & Sales Associates as well as direct execution of Customer Service & Sales Associate responsibilities such as selling and servicing customers, providing customer assistance and ensuring merchandise replenishment needs are met in order to deliver a positive customer shopping experience.
• Ensures customer care and selling are #1 priority • Possesses knowledge of the store, services and location of merchandise and tours area of responsibility and prioritizes jobs that need to be completed • Possesses knowledge of the store, services and location of merchandise and tours area of responsibility and prioritizes jobs that need to be completed • Understands financials for the business including sales, gross margin and waste and displays strong skill sets in use of the RMU (Remote Maintenance Unit) • Makes eye contact, smiles and greets all customers that come within 10 feet and demonstrates 'take the customer to the merchandise' policy • Utilizes available reporting to help maximize sales and reduce shrink • Monitors shrink; takes appropriate action to minimize waste and follows corporate guidelines relating to MC&C (Merchandise Claims & Control) and known loss merchandise and demonstrates good use of EAS (Electronic Article Surveillance) by applying sensors on designated items and ensuring tags are deactivated as goods are sold • Demonstrates strong skill set in suggestive selling techniques • Ensures that promotional programs are maintained, signed and replenished for the entire event • Checks discounted clearance merchandise weekly and ensure that items are properly ticketed • Ensures that layouts are set and labeled and unit integrity verified upon completion of layout • Promotes the use of credit card, Smart Plans, Replacement Plans, Shop Your Way Rewards and add-on sales • Meets or exceeds the daily and hourly sales goals established for the Toys department • Completes the Counter Detail Program per the weekly schedule • Uses visual merchandising presentation to drive sales and maximize gross margin dollars • Maintains unit integrity and pricing accuracy to prevent waste • Monitors Top 500 List and works with the Assistant Store Manager to prominently display merchandise for maximum sales results • Keeps up to date on product knowledge, trends and seasonality that impacts assortment and merchandising • Assists in training fellow associates and ensures completion of compliance training of all department associates Uses the 4-Step process to train associates: Tell, Show, Watch and Support • Selects, develops and retains department associates • Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates • Performs other duties as assigned • Strong reading, writing, verbal, and arithmetic skills • Ability to lift and move merchandise, typically a minimum of 20lbs, but could be as much as 100lbs • Ability to understand and follow verbal and written instructions • Repetitive bending, lifting, stretching and reaching skills • Ability to possess a positive and friendly demeanor • Ability to be cross trained • Must be 18 years of age or older
EEO EMPLOYER
• Ensures customer care and selling are #1 priority • Possesses knowledge of the store, services and location of merchandise and tours area of responsibility and prioritizes jobs that need to be completed • Possesses knowledge of the store, services and location of merchandise and tours area of responsibility and prioritizes jobs that need to be completed • Understands financials for the business including sales, gross margin and waste and displays strong skill sets in use of the RMU (Remote Maintenance Unit) • Makes eye contact, smiles and greets all customers that come within 10 feet and demonstrates 'take the customer to the merchandise' policy • Utilizes available reporting to help maximize sales and reduce shrink • Monitors shrink; takes appropriate action to minimize waste and follows corporate guidelines relating to MC&C (Merchandise Claims & Control) and known loss merchandise and demonstrates good use of EAS (Electronic Article Surveillance) by applying sensors on designated items and ensuring tags are deactivated as goods are sold • Demonstrates strong skill set in suggestive selling techniques • Ensures that promotional programs are maintained, signed and replenished for the entire event • Checks discounted clearance merchandise weekly and ensure that items are properly ticketed • Ensures that layouts are set and labeled and unit integrity verified upon completion of layout • Promotes the use of credit card, Smart Plans, Replacement Plans, Shop Your Way Rewards and add-on sales • Meets or exceeds the daily and hourly sales goals established for the Toys department • Completes the Counter Detail Program per the weekly schedule • Uses visual merchandising presentation to drive sales and maximize gross margin dollars • Maintains unit integrity and pricing accuracy to prevent waste • Monitors Top 500 List and works with the Assistant Store Manager to prominently display merchandise for maximum sales results • Keeps up to date on product knowledge, trends and seasonality that impacts assortment and merchandising • Assists in training fellow associates and ensures completion of compliance training of all department associates Uses the 4-Step process to train associates: Tell, Show, Watch and Support • Selects, develops and retains department associates • Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates • Performs other duties as assigned • Strong reading, writing, verbal, and arithmetic skills • Ability to lift and move merchandise, typically a minimum of 20lbs, but could be as much as 100lbs • Ability to understand and follow verbal and written instructions • Repetitive bending, lifting, stretching and reaching skills • Ability to possess a positive and friendly demeanor • Ability to be cross trained • Must be 18 years of age or older
EEO EMPLOYER