Prescription Entry - 2nd Shift

Our vision at Petco is Healthier Pets. Happier People. Better World. We're making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.

From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.

 

Position Purpose:

The Position is for a partner in the prescription entry group. This group focuses on the clerical duties associated with the effective operation of the pharmacy.

 

Essential Job Functions:The incumbent must be able to perform the following duties and responsibilities with or without a reasonable accommodation.

• Answer incoming calls from customers to place prescription orders or respond to customer order inquiries or concerns. 
• Interact professionally and effectively with all areas of the pharmacy department and veterinary offices. This includes but is not limited to the ability to communicate in both verbal and written form to expedite the prescription process.
• Interact professionally with customers via e-mail, fax transmissions or phone contact. Interactions address order concerns, missing or incorrect information verification and conveying veterinarian responses to prescription requests.
• The position requires the ability to multi-task as various tasks may at times need to be addressed simultaneously. Tasks may need to be modified occasionally in order to accomplish necessary goals.
• The partner will be required to work on reports, analyze and address order concerns through the order entry process, answer interdepartmental e-mails, send faxes and other related duties to ensure efficient handling of prescriptions and related orders.
• The partner must be detail oriented as accuracy is a top priority in the pharmacy.

Supervisory Responsibility: None.

 

Work Environment:

Prescription entry partners work at a desk in a Call Center setting or office setting depending on assigned task. Once cross-trained for the pharmacy fulfillment area, the partner could be required to be on their feet up to eight hours on a given day.

QualificationsEducation/Experience

High School Diploma/GED equivalent desired.

Experience in a Call Center and/or pharmacy is desirable but not required.

Basic computer knowledge, knowledge of Microsoft office, Excel.

Good verbal & written communication skills, basic math skills, are a requirement.

Partner must be willing to assist where needed, willing to switch tasks to ensure an even workflow, able to multi-task and possess a high level of accuracy in clerical skills