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Collections/Customer Service - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Gulfport, MS Gulfport, Mississippi |
About this job
PrideStaff is currently recruiting for a Collections Specialist in the Gulfport, Ms area.
Duties and Responsibilities:
Weekly and monthly reporting to direct supervisor
Monthly Delinquency notices
High volume phone calls to assigned delinquent customers
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Provide excellent & considerate customer service to dealers and sales
Internal and External customer interface
Participate in team planning meetings
Meet defined department goals and activity metrics
Requirements:
2-5 years' high volume corporate Collections experience.
Knowledge of Billing and Collections procedures
Strong attention to detail, goal-oriented
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities
Must be at least 18 years of age, willing to submit to a background check and drug screen.
PrideStaff is a staffing company that has been helping job seekers find meaningful and fulfilling work in their desired field since 1978. We do this by remembering what is most important: YOU! We focus on your desires and the type of company and employment you want to grow in, rather than directing you to the company that is most convenient for us. YOU are our partner and we never forget that.
Duties and Responsibilities:
- Collection calls and/or correspondence in a fast-paced goal oriented collections department
- Provide customer service regarding collection issues
- Process customer refunds
- Process and review account adjustments
- Resolve client discrepancies and short payments
- Monitor and maintain assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
- Accountable for reducing delinquency for assigned accounts.
Weekly and monthly reporting to direct supervisor
Monthly Delinquency notices
High volume phone calls to assigned delinquent customers
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Provide excellent & considerate customer service to dealers and sales
Internal and External customer interface
Participate in team planning meetings
Meet defined department goals and activity metrics
Requirements:
2-5 years' high volume corporate Collections experience.
Knowledge of Billing and Collections procedures
Strong attention to detail, goal-oriented
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities
Must be at least 18 years of age, willing to submit to a background check and drug screen.
PrideStaff is a staffing company that has been helping job seekers find meaningful and fulfilling work in their desired field since 1978. We do this by remembering what is most important: YOU! We focus on your desires and the type of company and employment you want to grow in, rather than directing you to the company that is most convenient for us. YOU are our partner and we never forget that.
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