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Lead CSR / Teller - Smyrna BC - Full Time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Smyrna, TN Smyrna, Tennessee |
About this job
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products andservices uncovered during business interactions and/or conversations. Function in a capacity that performs the most complex duties of a CSR, exercising considerable independent judgment.
ESSENTIAL DUTIES & RESPONSIBILITIES:
* Customer Service:
o Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
o Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
o Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues.
o Maintain a position of trust and responsibility by keeping all customer business confidential.
o Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
* Bank Operations/Transactions:
o Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office. Where appropriateecessary, daily responsibilities may include the following;
* Individual Authorities:
- Open and close duties.
* Security Role:
- Cash withdrawal and check signing approvals.
- Approval of ace transactions.
- Night deposits.
- Statement of condition (SOC).
- Dual Key Process.
o Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.
o Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.
o Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary.
o Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.
o Perform in the role of training and development personnel for new CSR#s and /or existing CSR#s as needed; help to identify any other CSR#s who are capable of training new staff members.
o As Lead, monitor the operation behind the CSR line; delegate work and take issues to Customer Services Manager as needed.
o As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and financial center procedures; assist management in keeping CSR#s up-to-date as requested.
* Referrals:
o Consistently meet or exceed sales referrals as set by management.
o Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.
o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
o Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently metand/or exceeded.
SUPERVISORY RESPONSIBILITIES: None.
Job Description
If you are a dynamic and driven Customer Service Representative who has the desire to advance your career with a stable and highly regarded financial institution, join our Customer Service team at Fifth Third Bank! We are seeking dedicated Banking Customer Service Reps to provide excellent customer service in daily transactions, customer inquiries and problem resolution in accordance with Fifth Third Bank policies. As a Banking Customer Service Rep with Fifth Third Bank, you will refer customers to the appropriate business partners for product and service needs uncovered during business transactions and/or conversations. You will also consistently meet and exceed sales referral goals as set by management, promote good customer relations with a friendly demeanor and willingness to help at all times and honor customer confidentiality.
Job Responsibilities
As a Banking Customer Service Rep with Fifth Third Bank, you will develop rapport with the customer base, greet them by name, be responsive and timely with correspondence and problem resolutions, process credit card applications and display a caring attitude. You will also continuously increase your professional knowledge and skill set through seminars and in-house training, act with confidence to find answers to customer questions and follow the Bancorp Code of Business Conduct and Ethics.
Additional responsibilities of the Banking Customer Service Rep include:
*Handling cash and processing customer transactions
*Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals
*Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed
*Handling customer issues with professionalism and seamlessly directing complex issues to management staff
*Maintaining up-to-date knowledge of financial center policies, procedures, products and services
*Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.
Benefits
At Fifth Third Bank, we understand that our employees work tirelessly to provide customers with the best products and service possible. Therefore, we are proud to offer our Banking Customer Service Reps a generous compensation and benefits package. We also offer a quarterly bonus based on overall financial center customer service performance and a monthly bonus based on sales and referrals. We believe in promoting from within and offer extensive online and in-class training opportunities for Banking Customer Service Reps that wish to move up with us. In fact, you can start the training process to become a Lead Customer Service Representative as soon as you are hired!
Additional benefits for the Banking Customer Service Rep include:
*Medical, dental and vision insurance
*Fifth Third Wellness Rewards for completing certain wellness activities
*Matched 401(K) retirement plan
*Profit sharing program
*Employee stock purchase plan
*Basic and supplemental life insurance
*Paid time-off for vacation, holidays, sick time, medical appointments and jury duty with the option to purchase more vacation time during open enrollment
*Disability insurance
*Voluntary personal accident insurance
*Pre-tax flexible spending account for healthcare, dependent care and parking/transit
*Education assistance
*Adoption assistance
*Employee assistance program
*Pet insurance
*Special banking discounts and privileges
For more information about who we are and what we do, please visit our website. We look forward to hearing from you!
Preferred Job Requirements
As a Banking Customer Service Rep with Fifth Third Bank, you must have exceptional interpersonal, written and verbal communication skills and excellent time management and problem-solving skills. You must be able to interact confidently and comfortably with the public, take the initiative and utilize sound judgment to make decisions and work positively and cooperatively with a team.
Additional preferred requirements for the Banking Customer Service Rep include:
*Minimum 1 year experience in a Banking, Retail, Sales or other role that involves cash handling and customer service
*High school education or equivalent experience
*Strong working knowledge of banking retail policies and procedures
*Advanced math abilities
*Computer proficiency
*Ability to work a flexible schedule
*Ability to lift up to 25 pounds and stand for most of your shift
ESSENTIAL DUTIES & RESPONSIBILITIES:
* Customer Service:
o Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
o Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
o Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues.
o Maintain a position of trust and responsibility by keeping all customer business confidential.
o Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
* Bank Operations/Transactions:
o Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office. Where appropriateecessary, daily responsibilities may include the following;
* Individual Authorities:
- Open and close duties.
* Security Role:
- Cash withdrawal and check signing approvals.
- Approval of ace transactions.
- Night deposits.
- Statement of condition (SOC).
- Dual Key Process.
o Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.
o Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.
o Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary.
o Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.
o Perform in the role of training and development personnel for new CSR#s and /or existing CSR#s as needed; help to identify any other CSR#s who are capable of training new staff members.
o As Lead, monitor the operation behind the CSR line; delegate work and take issues to Customer Services Manager as needed.
o As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and financial center procedures; assist management in keeping CSR#s up-to-date as requested.
* Referrals:
o Consistently meet or exceed sales referrals as set by management.
o Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.
o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
o Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently metand/or exceeded.
SUPERVISORY RESPONSIBILITIES: None.
Job Description
If you are a dynamic and driven Customer Service Representative who has the desire to advance your career with a stable and highly regarded financial institution, join our Customer Service team at Fifth Third Bank! We are seeking dedicated Banking Customer Service Reps to provide excellent customer service in daily transactions, customer inquiries and problem resolution in accordance with Fifth Third Bank policies. As a Banking Customer Service Rep with Fifth Third Bank, you will refer customers to the appropriate business partners for product and service needs uncovered during business transactions and/or conversations. You will also consistently meet and exceed sales referral goals as set by management, promote good customer relations with a friendly demeanor and willingness to help at all times and honor customer confidentiality.
Job Responsibilities
As a Banking Customer Service Rep with Fifth Third Bank, you will develop rapport with the customer base, greet them by name, be responsive and timely with correspondence and problem resolutions, process credit card applications and display a caring attitude. You will also continuously increase your professional knowledge and skill set through seminars and in-house training, act with confidence to find answers to customer questions and follow the Bancorp Code of Business Conduct and Ethics.
Additional responsibilities of the Banking Customer Service Rep include:
*Handling cash and processing customer transactions
*Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals
*Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed
*Handling customer issues with professionalism and seamlessly directing complex issues to management staff
*Maintaining up-to-date knowledge of financial center policies, procedures, products and services
*Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.
Benefits
At Fifth Third Bank, we understand that our employees work tirelessly to provide customers with the best products and service possible. Therefore, we are proud to offer our Banking Customer Service Reps a generous compensation and benefits package. We also offer a quarterly bonus based on overall financial center customer service performance and a monthly bonus based on sales and referrals. We believe in promoting from within and offer extensive online and in-class training opportunities for Banking Customer Service Reps that wish to move up with us. In fact, you can start the training process to become a Lead Customer Service Representative as soon as you are hired!
Additional benefits for the Banking Customer Service Rep include:
*Medical, dental and vision insurance
*Fifth Third Wellness Rewards for completing certain wellness activities
*Matched 401(K) retirement plan
*Profit sharing program
*Employee stock purchase plan
*Basic and supplemental life insurance
*Paid time-off for vacation, holidays, sick time, medical appointments and jury duty with the option to purchase more vacation time during open enrollment
*Disability insurance
*Voluntary personal accident insurance
*Pre-tax flexible spending account for healthcare, dependent care and parking/transit
*Education assistance
*Adoption assistance
*Employee assistance program
*Pet insurance
*Special banking discounts and privileges
For more information about who we are and what we do, please visit our website. We look forward to hearing from you!
Preferred Job Requirements
As a Banking Customer Service Rep with Fifth Third Bank, you must have exceptional interpersonal, written and verbal communication skills and excellent time management and problem-solving skills. You must be able to interact confidently and comfortably with the public, take the initiative and utilize sound judgment to make decisions and work positively and cooperatively with a team.
Additional preferred requirements for the Banking Customer Service Rep include:
*Minimum 1 year experience in a Banking, Retail, Sales or other role that involves cash handling and customer service
*High school education or equivalent experience
*Strong working knowledge of banking retail policies and procedures
*Advanced math abilities
*Computer proficiency
*Ability to work a flexible schedule
*Ability to lift up to 25 pounds and stand for most of your shift
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