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Retail Regional Branch Manager Tier 1
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Saxonburg, PA Saxonburg, Pennsylvania |
About this job
Description
As a Regional Manager (RM) you are a pivotal role in achieving business results through people by bridging retail strategic objectives to branch behaviors and deliverables. The RM is the primary coach and advisor to the branch manager (BM) to ensure that business processes and a branded customer experience are being implemented consistently. As a leader, you will drive regional and branch performance, sales growth, and customer satisfaction through visible leadership, performance management, key partnerships, prioritization, planning, and problem resolution. As an ambassador for Citizens Bank, the RM is a visible representative in the community cultivating referral and prospecting opportunities. Identifying a pipeline of diverse talent for current needs as well as developing future leaders is a critical component to the RM role. This person utilizes their strong interpersonal and communication skills, credibility and presence to inspire others, build critical partnerships and cultivate relationships both inside and outside the business. In a P&L environment understanding the financials, key business drivers, and using that understanding to influence sound decision making will be critical to overall success. This role is responsible for regional compliance with bank policies, procedures, and operational integrity.
This position reports to the Retail Director.
Success in this front-line role can lead to both short and long term career opportunities in Retail, including, but not limited to Market Coaching Manager, District Sales Manager and Retail Director.
* Create a Service Environment: Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success.
* Manage a High Performing Region: Show accountability by taking ownership of the business and willingness to make customer-focused decisions when needed.
* Coach and Develop to Drive Results: Assist colleagues in achieving their developmental goals and career aspirations.
As a Regional Manager (RM) you are a pivotal role in achieving business results through people by bridging retail strategic objectives to branch behaviors and deliverables. The RM is the primary coach and advisor to the branch manager (BM) to ensure that business processes and a branded customer experience are being implemented consistently. As a leader, you will drive regional and branch performance, sales growth, and customer satisfaction through visible leadership, performance management, key partnerships, prioritization, planning, and problem resolution. As an ambassador for Citizens Bank, the RM is a visible representative in the community cultivating referral and prospecting opportunities. Identifying a pipeline of diverse talent for current needs as well as developing future leaders is a critical component to the RM role. This person utilizes their strong interpersonal and communication skills, credibility and presence to inspire others, build critical partnerships and cultivate relationships both inside and outside the business. In a P&L environment understanding the financials, key business drivers, and using that understanding to influence sound decision making will be critical to overall success. This role is responsible for regional compliance with bank policies, procedures, and operational integrity.
This position reports to the Retail Director.
Success in this front-line role can lead to both short and long term career opportunities in Retail, including, but not limited to Market Coaching Manager, District Sales Manager and Retail Director.
* Create a Service Environment: Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success.
* Manage a High Performing Region: Show accountability by taking ownership of the business and willingness to make customer-focused decisions when needed.
* Coach and Develop to Drive Results: Assist colleagues in achieving their developmental goals and career aspirations.
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