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in Muscle Shoals, AL

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Hours Full-time, Part-time
Location Muscle Shoals, AL
Muscle Shoals, Alabama

About this job

This is a very exciting time at Walgreens. We're taking our products and services to the four corners of the world as part of the Retail USA division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. Walgreens Boots Alliance was formed through the combination of Walgreens and Europe's Alliance Boots in December 2014, bringing together two leading companies with iconic brands, complementary geographic footprints, shared values and a heritage of trusted health care services dating back more than 100 years each.

Today, Walgreens is the neighborhood drugstore and retailer that makes health and happiness simpler, easier and within reach. And, we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment.

Join us at Walgreens and find yourself at a place where innovation thrives and incredible career and growth opportunities await. We offer the chance to work in a truly supportive environment and be part of a progressive organization dedicated to the well-being of our customers, employees, and the communities we all call home.

Job Summary

Responsible for responding to high volume telephone inquiries about the company's products or services following standard scripts and procedures, working under direct supervision. Ensures customers receive efficient and courteous service.

Job Responsibilities

* Resolves routine, general questions and problems submitted by customers via phone with limited variety following established guidelines and standard scripts and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Directs complex questions and problems to more senior staff level.

* Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties. Documents customer interactions, records details, complaints, comments and actions taken.

* Coordinates with other functional areas as necessary. Refers unresolved customer grievances as designated by the departments for further investigation.

* Contacts customers to respond to inquiries or to notify them of investigation results and planned adjustments.

* Handles inquiries on one or more product lines.

Basic Qualifications

* High School Diploma or GED.

* Intermediate level keyboarding skills (at least 30 WPM, touch typing, formatting documents, 10-key numeric pad).

* Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).

* Basic Internet Explorer skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.

Preferred Qualifications

* At least one year of customer service experience in a call center environment.

* Experience in Retail or healthcare

* Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.