Associate Account Manager Client Service - Telecommute in Tampa, FL - Full-time / Part-time

Position Description:

Energize
your career with one of Healthcare’s fastest growing companies.  

 

You
dream of a great career with a great company – where you can make an impact and
help people.  We dream of giving you the
opportunity to do just this.  And with
the incredible growth of our business, it’s a dream that definitely can come
true. Already one of the world’s leading Healthcare companies, UnitedHealth
Group is restlessly pursuing new ways to operate our service centers, improve
our service levels and help people lead healthier lives.  We live for the opportunity to make a
difference and right now, we are living it up.

 

This
opportunity is with one of our most exciting business areas: Optum –a growing
part of our family of companies that make UnitedHealth Group a Fortune 17 leader.

 

Optum helps nearly 60
million Americans live their lives to the fullest by educating them about their
symptoms, conditions and treatments; helping them to navigate the system,
finance their healthcare needs and stay on track with their health goals. No
other business touches so many lives in such a positive way. And we do it all
with every action focused on our shared values of Integrity, Compassion,
Relationships, Innovation & Performance.

 

Primary Responsibilities: Serves as a liaison between the client, sales and operations.Have a basic understanding of work comp function and partnership services to answer general client questions and/or know how to triage the client request to the most appropriate contact.Intent is for the CSR to work onsite within Settlement’s key client office and Settlement Solutions Tampa office.Works with Regional Sales Managers, Director of Field Sales and Operations to maintain client relationships by coordinating services and effectively obtaining claim file records required to process referrals.Effectively manages assigned objectives to secure business referrals in the most cost effective and collaborative way for the clients.Works with Regional Sales Manager and Director of Field Sales on implementation of new business.Process monthly sales reports providing potential revenue for add-on continuum services which currently includes but is not restricted to:MSA completed 90 days or older without CMS submissionPositive SSV result 90 days or older without MSA report completedMSA completed with a Clinical service recommendation 90 days or olderSettlement Claim Closure Processes:Annuity Structure / Broker OutreachHeliosMyMedFund Process     Responsible for using available sales technology and tools provided by Optum Settlement to manage report generation.Competencies:Influencing Abilities – ability to promote ideas to shape stakeholder opinions and negotiate win-win situations between client and Optum.Industry Knowledge -  ability to learn and catch on to worker’s compensation industry;  have basic knowledge of adjuster’s role and claim processingRecognize business priorities – ability to track the changing needs and expectations of clients. Identifies links between internal and external demands.Organizational Skills – Ability to multitask and manage multiple projectsFlexibility – ability to work in a fast paced environmentComputer Skills – Possesses intermediate Microsoft Suite knowledge (word, excel, adobe, intranet)Communicate Effectively – ability to speak with all levels of clients presenting a clear messageDetailed Orientated – Ability to be well organized and resourceful. The ability to reduce complex concepts and tasks into manageable steps for completion. Ability to track, foresee and plan around obstacles in claim referral requests and processing.Team Player - Ability to manage strong working relationships with demanding clients and work cooperatively within the company.Adaptability – ability to respond and adapt to changing circumstances to manage, solve problems by providing solutions.Applies new knowledge and skill – Ability to use new knowledge, understanding and skill to practical use in next scenario.

Required Qualifications: High School Diploma or GED Previous work experience in a professional service environment Intermediate level of proficiency with Microsoft Excel including basic formulas for revenue, billing, invoices, Pivot Tables, filtering and manipulating data, sort data and VLOOKUPs Basic level of proficiency with Microsoft PowerPoint including creating and editing decksAbility to travel up to 25% of the time within Tampa (to client site)Preferred Qualifications: Bachelor's Degree or higher 1+ years of Workers Compensation experience Exposure to SalesForce.com Proficiency with Microsoft Outlook including email and calendar management

OptumRx is
an empowering place for people with the flexibility to help create change.
Innovation is part of the job description. And passion for improving the lives
of our customers is a motivating factor in everything we do.

 

If you're ready to talk about groundbreaking
interactions, let's talk about what happens when a firm that touches millions
of lives decides to gather results from millions of prescriptions every month
and analyze their impact. Let's talk about smart, motivated teams. Let's talk
about more effective and affordable healthcare solutions. This is caring. This
is great chemistry. This is the way to make a difference. We're doing all this,
and more, through a greater dedication to our shared values of integrity,
compassion, relationships, innovation and performance.  Join us and start doing your life’s best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UnitedHealth Group, Associate Account Manager Client Service, Tampa, Florida, Telecommute, SalesForce.com, Workers Compensation