MSLA - Exam Operations, Pending Worksheet Coordinator - Cypress, CA

MSLA is a Medical Corporation that provides comprehensive independent medical evaluations (IME) and other IME related services to the government and private industry. Our business philosophy incorporates both exceptional customer service and quality evaluations, both of which are the primary factors for our rapid growth since our inception in 1998. 
 In addition to our core clinics located throughout California, Nevada and Hawaii, MSLA manages an extensive nationwide network of fully credentialed physicians in all major specialties, each meticulously screened for compliance with our standards for service excellence.
 
The role of the Exam Operations - Pending Worksheet Coordinator includes managing the follow-up of late provider reports in support of achieving contractual Service Level Agreements (SLAs).  This position will involve direct phone-based interaction to answer and resolve a wide variety of inquiries.
 
Primary Responsibilities:

Manage calls and caller conversations appropriately
Apply knowledge of applicable SLA’s
Demonstrate understanding of internal/external factors that may drive the need for follow - up activity
Ask appropriate questions and listen actively to identify underlying questions/issues
Identify and coordinate internal resources, and escalate when needed
Prioritizes and organizes own work to meet agreed upon deadlines
Works with others as part of a team
Provide excellent customer service
All other duties assigned by Management

Required Qualifications:                                                           

High School Diploma or equivalent required
Minimum 1 year of experience in a Call Center environment
Proficient in general computer use and Microsoft Office Suite
 Preferred Qualifications:

Associate Degree in Healthcare or Business related program
Previous experience in a healthcare environment
Customer service experience
Excellent verbal and written communication skills
Able to follow routine procedures consistently and efficiently
Able to work independently, and in conjunction with team members at all levels of the organization
Able to understand instructions furnished in written, oral, diagram, or schedule form
Organized and Detail - oriented
Self - motivated and Adaptable
Able to consistently follow through on expectations
Careers with MSLA. Our focus is simple. We’re innovators at providing technology - driven, comprehensive, independent medical evaluations to government and private entities.  In addition to our core clinics located throughout California, Nevada and Hawaii, we manage an extensive nationwide network of fully credentialed physicians in all major specialties. We’ve joined Optum, part of the UnitedHealth Group family of businesses. And when you join our team, you’ll impact the lives of others by verifying the validity of claims, providing quality examinations and meeting the timelines that make a difference for our customers.  Here, you’ll join a team that makes you want to do better every day, resulting in your life's best work.(sm)
 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords: MSLA, Case Coordinator, call center, customer service, administrative, exam operations, Cypress, California, CA