Insurance Customer Service - Full-time / Part-time

This is a call center position within Insurance Services.

The training schedule will be:

9 am to 4:30 pm EST Mon - Fri for 5 weeks,

On the 6th week, it'll vary based on SL ranging anywhere between:

8 am to 8 pm EST but not exceeding 38.75 hours per week.

JOB SUMMARY: Provides outstanding service and sales support to internal and external Bank customers. Transacts Bank business in accordance with government regulations, account provisions, and internal procedures and controls. Analyzes and resolves more complex customer issues. Answers questions from internal and external customers, other product areas, and distribution channels within the bank. Turns routine service inquiries into sales opportunities. Uses knowledge of bank products to provide recommendations of bank products that can provide financial solutions to customers.

JOB RESPONSIBILITIES:

1. Serves as a first point of contact for Bank customer service and sales inquiries. Uses good understanding of current and previous bank products to answer questions from internal and external stakeholders. Maintains timely records of all conversations, and uses strong knowledge of all processing systems to provide service to customers/stakeholders.
2. Provides outstanding service to customers in support of business units service and sales objectives. Demonstrates a high level of understanding of customer needs and emphasizes timely responses. Educates customers on product features and benefits. Confidently delivers communications using easy to understand methods.
3. Establishes and maintains complex bank accounts and products at the request of new and existing customers.
4. Analyzes and deciphers complex problems to determine proper course of action. Researches and corrects complex account and/or customer service issues. Implements solutions to customer service issues.
5. Engages bank administrative and operations support staff where appropriate to assist with issue resolution, and follows-up with customer to ensure completion.
6. Engages Bank customers to build and retain their assets with NW Bank. Probes to understand reasons for asset flight and offers alternative solutions for assets.
7. Turns routine service inquiries into sales opportunities. Uses knowledge of bank products to provide recommendations of bank products that can provide financial solutions to customers.
8. Assists in facilitating training on Bank procedures, products, or systems.

About Aerotek:

Our people are everything. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With over 230 non-franchised offices, Aerotek serves 17,000 clients and 300,000 contract employees every year. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.