Field Service Technician - Full-time / Part-time

Field Service Technician

SUMMARY: This position is responsible for the installation of new Invisible Fence(R) Systems and for the servicing of existing systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Follows installation and service schedule
• Installs Invisible Fence(R) System including laying wire, mounting equipment, flagging the property, reviewing the installation with the customer, and conducting training for the dog or cat.
• Services existing systems identifying problems and making the necessary repairs.
• Completes contracts with serial numbers, installation map, customer checklist, and method of payment.
• Prepares customer invoice and collects payment at the time of service.
• Obtains inventory needed weekly and loads into the van.
• Conducts inventory of all supplies on hand the last day of each month and submits it to the office
• Keep a clean company van: wash van weekly and maintains equipment.
• Obtains referrals from customers to be turned over to Sales Representatives.
• May work at event answering questions, providing information, and generating leads.
• Adheres to all safety policies and procedures.

KNOWLEDGE/SKILLS

• Product Knowledge
• Familiarity with warranty and product pricing information
• Ability to operate power tools (i.e. Stehl saw to cut concrete, electric drill and hand grinder)
• Ability to keep timely and accurate records
• Communication skills, interpersonal skills, and customer service skills required for dealing with the customers
• Comfortable working around dog and cats
• Technical aptitude, trouble shooting skills, and problem solving skills required for servicing existing systems
• Ability to be flexible and to work as part of a team
• Valid Driver's License and good driving record

PHYSICAL DEMANDS
 

• Extremely physical work including climbing, walking, digging, and loading and unloading the van
• Frequently requires lifting of up to 35 pounds and occasionally up to 75 pounds

WORKING CONDITIONS:
 

• Frequently working outdoors and exposed to all types of weather conditions

• Frequently using power tools and exposed to noise and dirt
• Frequently driving to customers' homes
• Frequently working with customers' dogs or cats

Job Location

• Nashville/Middle Tennessee

Required education

• High school or equivalent