Director of CAREGiver Services

• The Director of CAREGiver Services is responsible for successfully performing all of the managerial duties of the Franchise Owner.

• Reflect the core values of Home Instead Senior Care
• Develop, execute and analyze the annual operational plan and present to the Franchise Owner
• Achieve the annual operational plan’s revenues, gross profit and profitability objectives
• Develop and maintain positive and professional relationships with referral sources in the community  
• Coordinates activities of departments such as finance, staff coordinators, recruiting and retention of CAREGivers, client services and networking to affect operational efficiency and economy.
• Analyze budget to identify areas in which reductions can be made and allocate operating budget.
• Confers with departments and review activities and operations to determine changes in programs or operations.
• Directs preparation of directives outlining policy, program or operations changes to be implemented.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Participates and contributes to the development of educational programs offered to clients, prospects, co-workers and CAREGivers.

• Supplement the duties outlined in the Staff Coordinator job description
• Supplement the duties outlined in the Recruitment and Retention Coordinator job description
• Supplement the duties outlined in the Business Office Manager Job description
• Perform any and all other functions and responsibilities deemed necessary or as assigned

• College Degree or equivalent work experience
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

• Increase CAREGiver utilization
• Achieve acceptable PEAQ CG Satisfaction Scores
• Increase client service hours monthly
• Increase the number of CAREGivers attending company training

• This position will be responsible for overseeing all of the functions performed by the office staff in Staffing, Human Resources, and the Business Office.

• This position must have an understanding of and uphold the policies and procedures established by operated Home Instead Senior Care
• This position must demonstrate excellent oral and written communication skills and the ability to listen effectively
• This position must have the ability to work independently, maintain confidentiality of information and meet deadlines
• The ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• The ability to organize and prioritize daily, monthly, quarterly and yearly work
• The ability to establish good working relationships with office colleagues, the franchise owner, clients, CAREGivers and the community
• The ability to sit at a desk and listen effectively for long periods of time on the telephone
• The ability to present a professional appearance and demeanor
• The ability to operate office equipment 
• Must have computer skills and be proficient in Word and Excel
• Ability to work evenings or weekends as required
• Knowledge of the senior-care industry
• Must be patient and congenial on the telephone 
• Ability to perform duties in a professional office setting
• The ability to work as a part of a team
• The ability to demonstrate excellent organizational skills

Each Home Instead franchise is independently owned and operated.