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Verified per year
Dispute Analyst - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Hamilton, OH Hamilton, Ohio |
About this job
Direct Hire
Overall purpose of role: Serve as an advisor to customers who contact the bank regarding a billing error or dispute regarding a transaction posted to their credit card account.Act as an advocate for customers as they attempt to pursue credit from the merchant.
- Routinely use case management tool and reports to actively review and maintain caseload to ensure timely and accurate handling of customer inquiries.
- Involved in all initial stages of the dispute and chargeback lifecycle including case initiation and evidence gathering, sales draft request, merchant contact, and chargeback.
We will review resumes with a strong customer service background and some credit card experience.