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Dispatcher/Customer Service - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | BLOOMINGTON, IL BLOOMINGTON, Illinois |
About this job
PrideStaff is looking for a Dispatcher/Customer Service Representative
Temp-Hire - $10.50/hr
A Dispatcher is responsible for ensuring on time delivery and order updates to all customers as well as scheduling orders, routing, and providing customer service.
Schedule: M-F 8:00 a.m. - 5:00 p.m.; On-Call Rotation.
Responsibilities:
· Keep all internal & external portals updated with job statuses to Meet KPIs
· Perform dispatch duties such as, calling in drivers, keeping track of job status and updating all customer portals.
· Coordinates all dispatching of customer orders to drivers.
· Maintains and monitors all order activity including accurate and complete order entry.
· Monitors and records order progress from start to finish.
· Assists customers with order inquires, which may include confirmations, status updates, order & delivery issues or any other order related inquiry.
· Schedule orders with consignees according to account and order requirements.
· Route orders for maximum efficiency while taking into account varying account requirements
· Provide customer service to customers as well as consignees
· When on call, the dispatcher will be responsible for pulling parts from warehouse, completing documents, preparing parts for delivery, Updating order statuses and monitoring for complete and proper completion.
· Assists warehouse staff, as needed.
· Monitors dock and warehouse activity as needed.
Requirements:
· Accurate and expedient data entry is required.
· Strong customer service skills required.
· Must understand multiple and varying written procedures.
· Strong attention to detail is a MUST.
· Ability to multitask and thrive in a fast paced environment is essential.
· The ability to analyze data and make sound decisions.
· Sharp attention to details; accurate documentation skills.
· Proficient with computers, including: Microsoft Outlook, Word, Excel, and ability to pick up new and required programs.
· Ability to problem solve and think quickly to come up with solutions to problems.
· Must have the ability to adapt and conform to shifting priorities and demands and execute accordingly.
· Good written and verbal communication, customer service, organizational, time management and problem-solving skills are required.
· Ability to follow written and verbal instructions
· Ability to lift up to 50 pounds.
· High School Diploma or Equivalent
· Previous dispatch and customer service experience is a plus, but not required.
Must pass background check and drug screening
Contact PrideStaff today!
(309) 661-1906
or apply at
http://apply.pridestaff.com/bloomington
Temp-Hire - $10.50/hr
A Dispatcher is responsible for ensuring on time delivery and order updates to all customers as well as scheduling orders, routing, and providing customer service.
Schedule: M-F 8:00 a.m. - 5:00 p.m.; On-Call Rotation.
Responsibilities:
· Keep all internal & external portals updated with job statuses to Meet KPIs
· Perform dispatch duties such as, calling in drivers, keeping track of job status and updating all customer portals.
· Coordinates all dispatching of customer orders to drivers.
· Maintains and monitors all order activity including accurate and complete order entry.
· Monitors and records order progress from start to finish.
· Assists customers with order inquires, which may include confirmations, status updates, order & delivery issues or any other order related inquiry.
· Schedule orders with consignees according to account and order requirements.
· Route orders for maximum efficiency while taking into account varying account requirements
· Provide customer service to customers as well as consignees
· When on call, the dispatcher will be responsible for pulling parts from warehouse, completing documents, preparing parts for delivery, Updating order statuses and monitoring for complete and proper completion.
· Assists warehouse staff, as needed.
· Monitors dock and warehouse activity as needed.
Requirements:
· Accurate and expedient data entry is required.
· Strong customer service skills required.
· Must understand multiple and varying written procedures.
· Strong attention to detail is a MUST.
· Ability to multitask and thrive in a fast paced environment is essential.
· The ability to analyze data and make sound decisions.
· Sharp attention to details; accurate documentation skills.
· Proficient with computers, including: Microsoft Outlook, Word, Excel, and ability to pick up new and required programs.
· Ability to problem solve and think quickly to come up with solutions to problems.
· Must have the ability to adapt and conform to shifting priorities and demands and execute accordingly.
· Good written and verbal communication, customer service, organizational, time management and problem-solving skills are required.
· Ability to follow written and verbal instructions
· Ability to lift up to 50 pounds.
· High School Diploma or Equivalent
· Previous dispatch and customer service experience is a plus, but not required.
Must pass background check and drug screening
Contact PrideStaff today!
(309) 661-1906
or apply at
http://apply.pridestaff.com/bloomington
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