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in Schwenksville, PA
Experienced On-Call Scheduler - Full-time
Hours | Full-time |
---|---|
Location | 688 - 19473 Schwenksville, Pennsylvania |
About this job
Duties include, but are not limited to:
* Answer each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs.
* Fill all Client shifts following designated office scheduling processes, utilizing analytical skills to develop optimal schedules
* Communicate changes in Client Shifts to the Client(s) and CAREGiver(s)
* Contact backup person when questions arise about clients or CAREGivers that require input.
* Communicate client and CAREGiver concerns or problems with owners or designated key players.
* Monitor and log both client and CAREGiver activity in ClearCare and follow up on CAREGiver assignments and client services in ClearCare.
* Field new client and CAREGiver inquiries over the phone in a knowledgeable manner and schedule care consultations.
* Create a log of the activities & calls of your shift and email to all staff member daily
* Maintain a positive attitude with other employees
* Ensure Home Instead Senior Care standards are met and upheld
Secondary Responsibilities:
* Perform any and all other functions deemed necessary
Critical Numbers:
* 100% of calls answered and returned during shift.
Knowledge, Skills and Abilities:
Reasoning Ability: Ability to interact with CAREGivers, senior clients and health care professionals at various levels demonstrating tact, respect, courtesy with primary focus on fast-cycle delivery of a high standard of care. Good organizational, analytical and planning skills and the ability to handle multiple tasks on a routine basis. Must demonstrate sound judgment and good decision making skills. Must demonstrate discretion, confidentiality, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Database software. Must be proficient in the use of a PC and Microsoft Office Suite (Excel, Outlook, Power Point and Word). Training will be provided on internal systems.
Education: High school diploma required
Experience: Minimum of one (1) year office experience with heavy computer related experience with one (1) year scheduling and senior care industry related experience preferred.
We have a variety of shifts available with competitive pay and benefits. Find out more about this fulfilling career opportunity and others at homeinstead.com/688
Each Home Instead franchise is independently owned and operated.