CHHA Office Staff Coordinator - Full-time

Full-time CHHA Office Staff Coordinator   Objective:
 
The CHHA--Staff Coordinator is expected to complete a block schedule three days a week assisting our clients.  In addition the CHHA-Staff Coordinator is expected to perform a variety of clerical and administrative duties that support CAREGivers will answer phones, complete administrative duties, schedule and support CAREGivers and other staff members with clerical tasks two days a week.  Full time with benifits.
 
Primary Responsibilities:   

Requirements of CHHA at Home Instead Senior Care:
· Ability to treat and care for seniors and their property with dignity and respect
· Ability to communicate with clients in a friendly and congenial manner
· Complete a criminal background check, DMV check and drug screen
· Possess a valid driver’s license and valid auto insurance
· Must be legally authorized to work
· Negative TB test or have x-ray
- Rubella and Rubeolla Vactinations
· Minimum of six references

CHHA's will be responsible for providing both personal care (assisting with bathing, dressing, toileting, incontinence, ambulation and transferring) as well as homemaking care (medication reminders, meal preparation, light housekeeping and light laundry). Must have a current and active NJ Certified Home Health Aide License. Valid Driver's License and own vehicle is required for hourly cases.eet and welcome each visitor in a friendly, warm and professional manner

Additional Responsibilities:

• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Field CAREGiver inquiries over the phone in a knowledgeable manner and schedule pre-screening calls and interviews
• Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and CAREGiver activity in Clear Care and follow up on CAREGiver assignments and client service. Enter and maintain accurate client and CAREGiver records in Clear Care.
• Assign appropriate staff to all available/active cases, maintain CAREGiver current availability in Clear Care.
• Follow up with all client and CAREGiver issues to ensure their problems are resolved.
• Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
• Update the Director of Nursing/Nursing Supervisor of any falls or emergencies
• Serve as liaison for CAREGivers, clients and/or family members.
• Maintain accurate schedule tracking for of field staff absence and/or tardiness
• Assist with hiring process for new CAREGivers, duties may include fielding employment inquiries from prospective CAREGivers and moving applicants through the process.
• Assist with making reference calls on prospective CAREGivers in a timely manner
• Support Human Resource team will all aspects of CAREGiver Engagement. 
• Enter and maintain accurate client and CAREGiver records in the operating system
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with owner, colleagues and CAREGivers
• Assist in supervision of Companions
• Assist with gathering and reviewing Timesheets from client’s home
• Perform any and all other functions deemed necessary

 
Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license
• Certified Home Health Aide License

 
 
Knowledge, Skills and Abilities:

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must have knowledge and ability to work with the senior care industry
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly and yearly work
• Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must be able to travel short distances to collect timesheets
• Must present a professional appearance and demeanor
• Must be able to operate office equipment 
• Must be patient and congenial on the telephone 
• Must be able to work evenings and weekends as required

Each Home Instead franchise is independently owned and operated.