Customer Service Representative - Full-time / Part-time

Valvoline is seeking a Customer Service Representative  to join our team.

Responsibilities:

• Process and manage customer orders received from a variety of sources

• Handle customer inquiries and concerns

• Utilize research skills to troubleshoot customer issues

• Provide proactive communication to internal and external customers

*This position is located in Lexington, KY

Qualifications: 

• Must be a quick learner that can become a Subject Matter Expert within their designated area
• Must deliver world class customer service to customers with issues and inquiries via phone, fax and electronic methods 
• Must maintain solid customer relationships by handling customer inquiries and concerns with speed and accuracy
• Must be able to work with plants, carriers and others to schedule shipments in order to meet customer requirements
• Must be able to navigate systems outside of the SAP ordering system; for example, customer specific portals
• Must be able to resolve customer accounts issues in a timely and professional manner    
• Must be authorized to work in the United States

Valvolineâ„¢ has been innovating and pushing the limits of engine performance for 150 years.  It is a leader in the automotive lubricants, fluids, and maintenance categories, selling products and services in the U.S. and over 100 countries around the globe.  Valvoline’s portfolio includes motor oil, anti-freeze, lubricants, greases, oil filters, wiper blades, internal engine cleaning products, and more.  Valvoline’s business channels include over 1000 Valvoline Instant Oil ChangeSM locations, over 10,000 independent or chain service locations, big box mass stores, automotive stores, and car dealerships in the U.S., plus hundreds of distributors across the globe.

At Valvoline, our vow is to bring "Hands On Expertise" for the benefit of our customers every day, moving the business forward with speed and excellence. We believe it all starts with our people and we offer opportunities for development and advancement throughout our global organization. If you are looking for a relationship with a company instead of simply a job, this may be the right opportunity for you!

Valvoline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.