Manager, Operational Insights - Full-time / Part-time

As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.The Manager will lead a team of Sr. Business Intelligence (BI) Analysts responsible for delivering business insights and actionable intelligence to the Customer Service Organization, with a focus in Resource Planning. The ideal candidate is a people leader who is data driven, a creative thinker, and enjoys problem solving. Analytical dexterity, excellent communication skills, and the ability to work under pressure/tight timelines is critical to success in this position. The team provides analytic support to the organization by structuring and analyzing a wide range of complex business problems using facts/data to determine root cause, derive conclusions and deliver recommendations to executive level audiences. Responsible for identifying operational opportunities to improve customer experience and reduce cost to serve, initiating and leading cross-functional projects to drive continuous improvement and creating models and processes to measure and communicate improvement. Typically requires a minimum of 8 years of related experience.Minimum Required

• Highly proficient in SQL and 8+ years' experience working with relational databases (Teradata, Oracle, MS SQL server)
• 3+ years' management experience
• Highly proficient in Data Analysis Tools and Report Development (Excel, Access, Tableau, PowerPoint)
• Experience with statistical methods and analysis tools
• Excellent communication skills (verbal and written)
• 2+ years knowledge, or experience working with statistical analysis tools (SAS, R, or other)
• Understand data visualization and best practices
• Experience with Customer Service in telecommunication or equivalent

Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Essential Functions

• Lead a team of Sr. BI Analysts who work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
• Develop analysis plan and execute them independently for moderate projects
• Guide querying data from relational databases (Teradata, MS SQL server). Demonstrate strong competency and comfort working with and analyzing large sets of data.
• Lead data mining, analysis and modeling to drive business insights
• Manage data validation and data cleansing
• Develop/Deliver executive level presentations
• Present complex and customized analytical findings
• Manage operational reporting
• Contribute to continuous improvement initiatives
• Participates on project teams that may be highly confidential
• Support other important initiatives and ad-hoc requests as needed

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.