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in Franklin, TN

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About this job

Job Responsibilities:

Diagnose technical issues, repair computer and mobile devices, maintain effective workflow, work with customers to assess needs. 

 

Job Duties:

  • Provides onsite and in-shop Apple laptop or desktop computer / server repair
  • Mobile device repair (iPhone's, iPad's, etc)
  • Setup Macs and mobile devices
  • Possesses In depth Mac OSX and iOS systems
  • Uses specific tools to diagnose issues, make recommendations for repair or replacement to customers and test any new parts that are installed.
  • Uses problem-solving and people skills to ensure swift resolutions to technical problems.
  • Provides accurate timelines for repairs and upgrades.
  • Tests, troubleshoots, and diagnoses computer hardware failures.
  • Replaces and/or repairs faulty components.
  • Contributes to team effort by taking on additional tasks as needed.
  • Ability to lift 15-20 lbs consistently

     

Skills and Qualifications:

Knowledge of laptops, computer, tablets and/or Apple Products, Technical Acumen, Listening, Customer Service, Flexibility, Problem Solving Skills, Product Knowledge, People Skills, Energy Level, Dependability, General Math Skills, Verbal Communication, High School Diploma Required, Technical School a Plus.