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in Kittery, ME
Retail Cash Wrap Supervisor - Kittery 188 - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Kittery, ME Kittery, Maine |
About this job
PURPOSE & IMPACT ON ORGANIZATION:
Contribute to meeting or exceeding store sales and profit targets by:
* Passionately inspiring consumer loyalty to the brand
* Diligently executing store operations, with a special focus on selected functional areas
* Providing support and feedback to Retail Professionals and store management
KEY RESPONSIBILITIES:
* Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
* Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
* Be a role model for customer service and meeting or exceeding customers' expectations
* Be role model for cashier operations and completing sales transactions quickly and accurately while adhering to cash protection procedures
* Be a resource for Retail Professionals in dealing with complex customer service situations
* Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
* Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
* Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable)
* Adhere to all established policies and procedures
* Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.
* Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store's entire product offer is represented on the sales floor
* Complete cash register transactions quickly and accurately
* Minimize loss in the stockroom, the sales floor and the cash wrap
* Perform all store operations in a safe, effective and efficient manner
* Collaborate productively and respectfully with team members
* Make yourself available to support other team members when needed
* Complete all applicable training programs and effectively apply the learning on the job
* Seek coaching and learning opportunities to continually improve your performance
* Handle returns, refunds and exchanges and use these as an opportunity to build sales and customer loyalty and to follow retail
policy guidelines and procedures.
AUTHORITIES:
* Not Applicable
KEY RELATIONSHIPS:
* Customers
* Peers and Supervisor
KNOWLEDGE, CAPABILITIES AND EXPERIENCE:
* Advanced Retail Professional Competencies
* Proficient in all Cash Handling BPs and Store Security Audit
* Skilled in operating personal computers, POS systems, and various software packages including MS office
PHYSICAL QUALIFICATIONS:
* While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.
* The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
* You must be 18 years or older.
MINIMUM QUALIFICATIONS:
* Minimum 6 months work experience in a sports/fashion customer- and commercial-focused retail environment withadvanced selling experience and solid product, retail and industry understanding
* Basic numeracy and literacy and advanced verbal communication skills
Contribute to meeting or exceeding store sales and profit targets by:
* Passionately inspiring consumer loyalty to the brand
* Diligently executing store operations, with a special focus on selected functional areas
* Providing support and feedback to Retail Professionals and store management
KEY RESPONSIBILITIES:
* Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
* Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
* Be a role model for customer service and meeting or exceeding customers' expectations
* Be role model for cashier operations and completing sales transactions quickly and accurately while adhering to cash protection procedures
* Be a resource for Retail Professionals in dealing with complex customer service situations
* Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
* Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
* Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable)
* Adhere to all established policies and procedures
* Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.
* Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store's entire product offer is represented on the sales floor
* Complete cash register transactions quickly and accurately
* Minimize loss in the stockroom, the sales floor and the cash wrap
* Perform all store operations in a safe, effective and efficient manner
* Collaborate productively and respectfully with team members
* Make yourself available to support other team members when needed
* Complete all applicable training programs and effectively apply the learning on the job
* Seek coaching and learning opportunities to continually improve your performance
* Handle returns, refunds and exchanges and use these as an opportunity to build sales and customer loyalty and to follow retail
policy guidelines and procedures.
AUTHORITIES:
* Not Applicable
KEY RELATIONSHIPS:
* Customers
* Peers and Supervisor
KNOWLEDGE, CAPABILITIES AND EXPERIENCE:
* Advanced Retail Professional Competencies
* Proficient in all Cash Handling BPs and Store Security Audit
* Skilled in operating personal computers, POS systems, and various software packages including MS office
PHYSICAL QUALIFICATIONS:
* While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.
* The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
* You must be 18 years or older.
MINIMUM QUALIFICATIONS:
* Minimum 6 months work experience in a sports/fashion customer- and commercial-focused retail environment withadvanced selling experience and solid product, retail and industry understanding
* Basic numeracy and literacy and advanced verbal communication skills