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Customer Service - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Tempe, AZ Tempe, Arizona |
About this job
This is a seasonal customer facing position providing technical support to TurboTax Customers. This profile includes 5 segments:
 Getting Started: Will primarily assist TurboTax customers who have begun using the software or online product and need assistance navigating or trouble shooting issues they experience within the product.
 Print & File: Will primarily assist customers who have completed their taxes using TurboTax and are at the stage of printing and filing their returns. Agents will be expected to trouble shoot hardware and software issues.
 Shop/Buy: Will assist customers with product selection and purchase inquiries, updating of billing information and data entry.
 Download & Install: Will assist customers with inquiries regarding product configuration, troubleshooting errors and other issues encountered during the installation / download procedures.
 Working On My Return: Will help customers who are working on their return with both product/software inquiries, as well as with tax software questions and calculations.
Will apply defined practices, procedures and company policies to triage, troubleshoot and resolve moderately complex problems exercising good judgment. Will interact with customers via phone, chat and email utilizing strong written and verbal skills as well as deep customer empathy.
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.