Service Coordinator

Service Coordinator 

Home Instead Senior Care is the industry's trusted worldwide provider of in-home assistance for seniors. Our Nashua, NH office is looking for a great communicator with a positive attitude and creative problem-solving skills to join our team. The Service Coordinator position offers the opportunity to work in a fast-paced environment with a quality, dynamic team, as well as personal and professional development opportunities in a growing company. The Service Coordinator would work full-time out of our Nashua office but upon hire would meet in our Portsmouth, NH office for initial interview and training.

Requirements:

• Maintain regular attendance at our Nashua office to execute job responsibilities.
• Full Time position Monday - Friday 8AM - 5PM.
• Must be able to visit the Portsmouth office location as needed for initial interview and training sessions at hire.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
• Ability to multi-task, problem-solve, prioritize daily tasks, work independently and as part of a team.
• Administrative experience preferred.
• Experience with Microsoft Office, or ability to grasp concepts quickly required.

Primary Responsibilities: ​

• Work daily with the scheduling team contacting current caregivers via phone, email, and text about their availability to fill open client shifts.
• Communicate effectively in a positive manner with internal team members.
• Identify appropriate caregivers for each client based on level of care, availability, location, personality and interests.
• Communicate with clients and their families regarding their schedules in a timely manner.
• Support in recruitment efforts to onboard new caregivers including phone screens, interviews & monthly trainings.

Please email resume and cover letter to beckyparsons@homeinstead.com, fax to 603-433-5655 or visit our website at www.homeinstead.com. We offer Medical Benefits. No phone calls please.

Each Home Instead franchise is independently owned and operated.