Advanced Video Engineer III

Client Reference Code: 187232

JOB SUMMARY

Under limited supervision, responsible for engineering activities that maintain and enhance the company's advanced video and signal processing hardware, software and electrical systems.Designs, implements, monitors, enhances and troubleshoots systems in assigned areas.Works closely with Headend operations staff on system design and configuration.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Advanced configuration and support of advanced video equipment (e.g. VOD, controllers, multiplexing, digital transport, edge QAM).

Work with Engineering to design and test system designs.

Develop, design and implement electronic systems including audio, video and other multimedia equipment.

Analyze and evaluate new or improved electronic components.

Identify, resolve and escalate as required operational and design issues through data analysis and recommend solutions to make systems more efficient.

Work with the field on the implementation of network related projects and other standardization efforts.

Work with vendors and Engineering to resolve issues and design flaws.

Perform detailed problem diagnosis, track and update problems in trouble ticketing system.

Develop problem resolution procedures required to meet serviceability requirements.

Function as lead level and provide technical guidance and assistance to other support teams across enterprise.

Provide mentoring to associated staff as needed.

Perform other duties as requested by supervisor.

Adhere to industry specific local, state, and federal regulations, as applicable.

Know, understand and follow company policies.

REQUIRED QUALIFICATIONS

Skills /Abilities and Knowledge

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Ability to isolate and troubleshoot failed equipment, facility issues and other network components

Ability to make decisions and solve problems while working under pressure

Ability to work with others to resolve problems, handle requests or situations

Knowledge and understanding of video, data and voice communications networks, IP networking

Advanced IP networking knowledge, TCP/IP protocols, Routing, Switching, Routing protocols, ISIS, EIGRP, BGP, OSPF MPLS, TCP/IP protocols, SNMP, ARP etc.

Knowledge of network access and element management systems and their protocols (SMNP, NMS, Syslog, SSH, Telnet, etc.)

Advanced knowledge of UNIX and UNIX tools

Advanced Knowledge of Motorola (DAC) and/or CISCO (DNCS) video delivery systems

Expert Knowledge of Microsoft Outlook, Excel and Word

Expert Knowledge of Microsoft Visio or equivalent design software

Cisco CCNA or equivalent certification

Education

Bachelor's degree in related field or equivalent work experience

Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

Related Work Experience

7+ years of video networking technologies experience

Expert Knowledge of IP and MPEG Protocol Analyzers

Project management

PREFERRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to write scripts

Knowledge of company products, services, and NOC procedures

Knowledge of network and element management systems

Education

Bachelor's degree in Computer Science, MIS, Engineering or equivalent technical field or work experience

WORKING CONDITIONS

Work in a 24x7, fast paced environment

Scheduled on-call duty

Exposure to continuous moderate noise

Work in temperature controlled environment

Travel required

EOE Race/Sex/Vet/Disability

Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster:

Charter is committed to diversity, and values the ways in which we are different.

Job Code : TWCEVD325 Advanced Video Engineer III Exempt

187232BR