Shift Leader

Operations- Strive for operational levels that meet or exceed the customer expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Assist in the management of specific areas of the restaurant during scheduled shifts. Accurately complete designated duties such as inventory control, ordering of products and cash control. Ensure that all systems and routines are part of the day-to-day operations of the restaurant, setting each scheduled shift up for success. Customer Service - Ensure that customer service meets or exceeds company standards. Manage routine customer complaints, taking prompt and appropriate action to resolve the problem and ensure that each dissatisfied customer becomes a return customer. Make the determination when to report to the management team on more serious complaints. Understand the importance of speed of service and resolve bottlenecks in workflow. Build relationships with return or preferred patrons. Team Member Leadership- Accomplish store objectives by assisting with training and coaching crewmembers to build a highly skilled and productive team. As appropriate and when necessary, get work accomplished through the delegation of tasks to other restaurant team members. Role model and enforce policies and procedures. Ensure that the restaurant is properly organized and staffed as designated by written schedules, through proper job assignments, break rotation and the delegation of tasks during peak and non-peak periods. Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity, efficiency and customer service. Health and Safety Standards- ServSafe® certified or approved equivalent. Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices. Maintain a safe, secure, and healthy facility environment by following and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines. Understand how to react in the event of an emergency such as an employee accident, a robbery, etc. Perform other duties and responsibilities as requested by the management team.