Technical Administrator

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry.  Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves.  We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider.  We are doing it again with the launch of the first live, internet-delivered TV Service – Sling TV, that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We have a bold sense of pride, adventure, and desire to win – it’s in our DNA.  And we’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here.  We are DISH.

A successful IT Technician will have the following:  

• Bachelor’s Degree from four-year college or university; or two years related experience and/or training; and one plus years of experience; or equivalent combination of education and experience.
• PC network connectivity, computer installs, problem ticket resolution and end user application support; knows and applies the fundamental concepts, practices, and procedures related to computer hardware support in an enterprise environment.
• Can perform 2nd level support of computer hardware in an NT environment using TCP/IP connectivity; must have a good working knowledge of problem ticket resolution and end user application support.
• APPLE/MAC experience required, APPLE certification preferred but not required. Ability to obtain certification (ACP); Understanding of Mobile networking, app’s and device support.
• Installs software, hardware and peripheral components such as monitors, keyboards, printers, network interface cards and disk drives on user's premises; performs PC Adds/Moves/Changes; possesses excellent customer service and communication skills.
• Open to flexible work schedule; shift will be 8:00 am 5:00 am Monday through Friday (must open to holidays and cover shifts from time to time); open to working in multiple locations, Queens and Manhattan NY.

Responsible for computer hardware support, maintenance and troubleshooting.   PC network connectivity, computer installs, problem ticket resolution and end user application support. Knows and applies the fundamental concepts, practices, and procedures related to computer hardware support in an enterprise environment.

Primary responsibilities fall into the following categories:

• Understands and supports DISH Network specific applications with little direction.
• Supports activities assigned by the help desk, network services, or other information systems groups.
• Provides updates, status, and completion information according to published procedures; enters and completes problem ticket information via the approved tracking system. 
• Logs all repairs and services performed; prepares progress reports; refers hardware problems to service personnel for correction.
• Maintains inventory of capital equipment and computer parts used in performing maintenance; works under minimal supervision on duties and tasks that are frequently non-routine, adapting procedures, techniques, tools, materials and/or equipment, to meet special needs.
• Resolves most questions and problems, referring only the most complex issues to higher levels; may orient, train, and assign the work of lower level employees.